Join us as a Business Analyst to play your part in achieving our goals. It’s an opportunity to grow your skills and experience as a valued member of the team.

How you will create an impact

ANALYSIS AND SOLUTION DEFINITION

• Understands client organization's direction, structure, and requirements

• Documents and analyzes required information and data

• Prepares requirements, specifications, business processes and recommendations

• Quickly understands the business issues and data challenges of client's organization

• Identifies client organization's strengths and weaknesses and suggests areas of improvement

• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution

• Develops functional specifications and system design specifications for client engagement

TECHNICAL RECOMMENDATION AND TESTING

• Understands technical design specifications.

• Defines test conditions.

• Develops accurate and complete test plans.

• Conducts testing according to plan.

• Identifies and documents system deficiencies and recommends solutions.

• Leads testing efforts.

• Ensures issues are identified, tracked, reported on and resolved in a timely manner.

• Works with client personnel and off share development to identify required changes.

• Communicates needed changes to development team.

PROJECT/TASK EXECUTION

• Assists in enforcement of project deadlines and schedules.

• Takes input from supervisor and appropriately and accurately applies comments/feedback.

• Understands the necessity of project standards and applies them consistently.

• Develops internal and external meeting objectives and agendas.

• Prioritizes multiple tasks effectively.

• Understands the components of running a fiscally successful project.

• Communicates and applies project standards.

• Manages resources in accordance with project schedule.

• Consistently delivers high-quality services to clients.

• Handles day-to-day production support with Proactive approach

• Develop a customer care philosophy that ensures customer satisfaction, build and maintain productive client relationships with service mind set

• Assist in developing, implementing, testing and maintaining for Disaster Recovery Plans (DRP) and Business Continuity Plan (BCP)

  MAIN RESPONSIBILITIES

TEAMWORK

• Consistently acknowledges and appreciates each team member's contributions including users and off shore development team

• Motivates team to work together in the most efficient manner

• Keeps track of lessons learned and shares those lessons with team members

IT COMPLIANCE

• Participate in the development of IT Security and ensure that support and response services comply with security requirements

• Develop and maintain formal procedures for consistency and increased productivity

What you'll need to succeed

• Bachelor’s Degree or higher in Information Technology or related

• Relevant working experience

• Good at presentation skill & documentation

• Pursues initiatives with energy and sense of urgency

• Self-learning, energetic, enthusiastic and good team player

• Strong analytical skills both quantitative and qualitative

• Able to cope with tight deadlines

• Excellent written and spoken English

COMPETENCIES

• System Analysis and Design Knowledge

• Documentation expertise

• Process Management, Information Technology, English literacy

• Professional Skills & Attributes

• Analytical thinking, Team working, Effective communication, Interpersonal skills, Problem solving, Time and task management, Service Minded, Chartis Culture

KEY PERFORMANCE INDICATORS (KPI)

• Completion of given assignments in a timely manner, Delivers high-quality services to clients.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance (Thailand) Public Company Limited (Thailand)