Job title – APAC Business Support Officer, Petfood

Location – Bangkok, Thailand

Job model – Hybrid

Our Pet Food commercial team helps petfood brands in their needs to keep cats and dogs healthy and happy!

dsm-firmenich has an extensive ingredients portfolio for pets, ranging from vitamin and mineral premixes, science-backed prebiotic supplements, clever carotenoids, or mouthwatering taste ingredients. Our internationally quality-certified range is up to the task!

We are recruiting a regional Business Support Officer that will support our commercial activities and is enthusiastic to contribute to develop our nutritional and taste business solutions that put pets first! You'll take ownership of the sales office and contribute to strategic initiatives. You organize and provide critical operational commercial support to ensure smooth customer interactions and business processes.

You will work with and provide support to the Regional Sales Manager Petfood and the Pet sales team.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Develop and maintain strong customer relationships, serve as the main contact for inquiries and orders, coordinate with internal teams, manage sample requests and quotations, resolve issues, handle complaints, and identify upsell or cross-sell opportunities.

• Assist with administrative tasks, order processing, and account setup; coordinate with internal teams for delivery and billing; support CRM, sales reporting, and marketing campaigns.

• Research and identify potential customers, conduct outreach through calls and emails, qualify leads, schedule appointments, and nurture relationships to advance prospects through the sales pipeline.

• Stay updated on products and industry trends, and participate in training sessions and sales meetings to enhance knowledge and skills.

• Meet or exceed sales targets and KPIs, track performance, address gaps, and provide regular updates on sales activities and market trends.

• Seek feedback to identify improvement areas and share insights and best practices to promote continuous learning within the sales team.

You bring

• Min. Bachelor’s degree in related areas (Marketing, Sales, Customer Service).

• At least 5 years’ experience in Support functions with Customer interactions with business context (Multinational structures will be a plus).

• Fluency in English, other languages appreciated

• Excellent skills in Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) and Internet portals.

• Exhibit a positive team attitude, handle pressure and deadlines, and show strong interpersonal, problem-solving, and communication skills in a multi-cultural environment.

• ERP and CRM database experience (preferably SAP / Dynamics 365).

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

• A space to grow by encouraging and supporting curiosity and an open mindset;

• A culture that prioritizes safety and well-being, both physically and mentally;

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

• A flexible work environment that empowers people to take accountability for their work and own the outcome;

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com