Introduction

At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? Let's talk.

IBM® Engineering Lifecycle Management (ELM) is an end-to-end engineering solution with powerful systems and software modeling, that improves collaboration and guides you from requirements to delivery of complex products and systems.

We are seeking a skilled and experienced software support Engineer to work on IBM end-to-end engineering solution. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions.

Your role and responsibilities

Work closely with clients from fortune 500 companies as a leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance

Review diagnostic information to assist in the isolation of a problem cause (which includes interpreting traces and dumps)

Synergistically work with Development Engineers for knowledge transfer and code improvement

Partner with other support teams and service units to provide seamless problem resolution that leads to delightful client perceptions

Demonstrate proficiency in the products supported by maintaining applicable technical certifications

Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction

Demonstrate excellent oral and written communication skills

Required technical and professional expertise

• Bachelor’s Degree in Engineering, Computing or Computer Science.

• Excellent Verbal and written communication skills

• Experience with Software and Customer Support

• Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting

• Experience in Application Servers - WebSphere Liberty / IBM HTTP Server / Tomcat / Apache Web Server / HAProxy

• Experince in Database Servers - Oracle and DB2

• Experience in Problem-solving technical software issues

• Experience in Computer Networks and Communications

• Team player with a great Work attitude

• Flexible to work in Shifts

• Location - Bangalore

Preferred technical and professional experience

• Experience in DevOps Products and Process - IBM ELM, Git variants etc

• Experience in OpenShift Container Platform/Kubernetes/Docker