Meet the Team

At Cisco Technical Assistance Center (TAC) organization, you will be joining, as a Customer Support Engineer - Data Center Switching, some of the industry's brightest minds in developing, deploying and supporting today's most advanced Internet technologies.

Your Impact

In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners, customers, and account teams to independently troubleshoot & debug product problems.

We're seeking team members that are trained in Data Center Routing and Switching products as well as technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (both hardware and software).

• A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer happiness.

• Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.

• Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.

• Analyse, configure and troubleshoot Core, Distribution, Access layer switches and networks.

• Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.

• Highly adaptable and sensitive to customer reported issues according to its severity.

• Should be able to quickly resolve customer issues.

• End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.

• Exercises judgment within defined procedures to determine appropriate action.

• Presents ideas and interacts within TAC and development teams at peer level

• Ability to communicate effectively with customers in a variety of mediums.

• Utilization of a good understanding of Cisco business strategies and drivers to guide activities.

• Ability to inspire change through innovation.

• Drive for continuous learning, results orientation and collaboration.

Minimum Qualifications

• You've earned a Bachelor's degree in a technical field and 5+ years of dynamic experience in related role.

• You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE

• Prior customer support experience.

• BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience

Preferred Qualifications

• Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.

• Proficient with networking tools such as traffic generators (e.g. IXIA), sniffers, packet captures etc.

• Solid experience supporting and configuring medium to large enterprise DC network.

• Troubleshoot product and network problems of high complexity.

• Excellent verbal and written communication skills.

• Good Customer handling skills. Ability to handle tough situations effectively.

• Solid attention to details.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.