Team Leader, Operations

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Bangalore, India

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1543640EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goal

• Conduct regular performance evaluation and provide constructive feedback to the team members

• Review and approve responsible lending or underwriting decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements.

• Handle complex responsible lending or underwriting cases and make decisions on high value or high-risk applications.

• Monitor and manage teams workflow ensuring timely completion of applications processing or auditing

• Establish and maintain quality assurance standards for the processes.

• Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement

• Identity the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

• Collaborate with other departments to streamline the process and improve overall operational effectiveness

• Address any discrepancies or issues promptly and implement corrective actions as needed.

• Build and maintain strong relationships with internal and external stakeholders – clients

• Prepare and present regular reports on team performance, underwriting metrics, and KPI’s to all stakeholders

• Analyze data to identify trends, risks and opportunities for improvement.

• Develop and implement action plans based on insights

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Key skills and knowledge:

• Manage the employment status of Underwriting or Responsible Lending teams and participate in the transfer, promotions or regularization of the associates, which is necessary before any such employee-movement is made

• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies

• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of the associates

• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies

• Support and manage the program together with other Team Leaders and Managers

• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.

• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

• Two to four years of relevant experience in Banking, Finance or related field and with a minimum of 12 months in a leadership role.

• Strong knowledge of Mortgage Underwriting or responsible lending principles, policies and regulations.

• Proven track record of effectively leading and developing a team.

• Excellent analytical, problem solving, and decision-making skills.

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Ability to work under pressure and meet tight deadlines.

• Strong communication skills, both written and verbal.

• Ability to mentor, coach and provide direction to a team of employees.

• High attention to detail and strong organizational skills.

• Willingness to work a flexible schedule.

Qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Manyata Blk D4, 1st Flr

Language Requirements:

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1543640EXTERNALENGLOBAL&step=1&utm_source=none)