Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

As a Senior Service Associate -Recruitment you are responsible for working with partners and providing customer happiness with RPO services. You will work closely with the client, IBM's operation management, and staff. You will define, develop, plan and implement sourcing strategies to provide a qualified talent pool.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. As Lead Recruiter, you are responsible for

Responsibilities :

• Engage stakholders to define, build and document hiring forecasts

• Work with hiring manager to set Service Level Agreements (SLA) expectations and requirements

• Work within pre-defined recruitment processes while assessing that process to identify, recommend areas, improve and build standard methodologies to follow

• Provide new methods with the approach for sourcing candidates and generating new leads

• Meet weekly/monthly/quarterly production goals

• Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals

• Review, analyze, mentor and coach support teams to ensure recruiting goals are being met through a reciprocal approach

• Utilize ATS to perform candidate screening (and other program tools)

• Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool

• Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director to construct everlasting work relations that shall enhance strong customer satisfaction

• Update status of Candidates on Applicant Tracking System (ATS) regularly

• Perform other miscellaneous duties as required by management

Required Technical and Professional Expertise

• Minimum 3 plus years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA)

• Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief and offer stages

• Expertise in sourcing through social media channels and other innovative sourcing channels

• Demonstrable experience in partner management and strength to hold difficult conversations with them

• Build expertise in deep domain knowledge, understanding of business strategy and drive innovation

Preferred Technical and Professional Expertise

• Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred)

• Equipped with consultative instinct, passionate about recruiting and not view the role as transactional

• Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage

• Ambitious individual who can work under their own direction towards agreed targets/goals

• Proven change management and be open to it good time management and work under tight deadlines

• Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed

• Maintain technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.