Requirements for Software Engineer T3/4 role:

Application engineering team is seeking for a senior Tier 3/4 support engineer who would be instrumental in troubleshooting of our existing mobile and real-time cloud applications. This hands-on position enables to a broad engineering competence and technical knowledge of application software development, as well as resolving complex customer issues in a dynamic environment.

Nature of task : Full-time T3/4 Support Engineer, working in GMT-3 time zone

Principal Duties and Essential Responsibilities:

• Independently troubleshoot customer issues by analyzing product & systemic behavior.

• Ability to understand and solve complex problems and concepts as well as make decisions based on given input.

• Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction.

• Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.

• Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects and products simultaneously.

Education:

Computer Science graduate (or related education domain).

Requirements:

• Proven knowledge of Micro Services architecture

• Knowledge of Linux and familiarity with Windows are an advantage.

• Familiarity with infrastructure components, mainly Docker, Kubernetes, Kafka, Redis, Postgres DB, DataDog

• Proven knowledge of AWS framework

• Ability to perform code fixes for identified issues in server components – Java, Node JS, Spring boot, JavaScript – an advantage.

• Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions (Wireshark or similar).

• Data Communications knowledge - TCP/IP, LAN/WAN

• Ability to write technical and procedures documentation.

• On-call duty as necessary (escalations).

• Work in GMT-3 time zone

• Fluent English

Personal Skills:

• Good interpersonal skills.

• Good written and verbal communication skills.

• Team player.

• Autodidact, fast learner, structured and process oriented