Who We Are

The Webex Networking Engineering Team performs infrastructure support, monitoring and alerting across the Webex business unit. Working in tandem with Data Center Engineering and Incident Command teams, we identify problems and bottlenecks in processes and contribute to the automation of infrastructure provisioning, configuration management, and deployment processes. As a Software Engineer on this team, you will play a role in ensuring a reliable, efficiently designed, and provisioned network that delivers performance and quality of service consistent with our customers’ and corporate objectives.

What You’ll Do

You will contribute to the team in the following ways:

• Configuration of network elements in preparation for new deployments or service upgrades

• Create clear and comprehensive documentation to support audits, MOP definition, knowledge transfer and enabling multi-functional teams to utilize the infrastructure effectively.

• Vulnerability remediation and hardware lifecycle replacement

• Alerting and Monitoring Tool Design/Administration (i.e. SolarWinds, ThousandEyes, PRTG, etc)

• Develop automation for redundant tasks to optimize Operations and Implementations

• Aid in the definition and prediction pipelines for network health - availability and service-level objectives.

• Proactively identify network trends and performance issues

• Drive operational efficiency by continually evaluating, improving and automating processes, procedures and systems.

• Developing and maintaining network automation scripts, tools, and workflows using in house developed systems and tools, incorporating with other open source and commercial systems/products.

• Implementing and troubleshooting network automation solutions for various network devices, platforms, and services, such as routers, switches

• Developing network data analysis Platform to improve network troubleshooting efficiency and stability

• Ensuring automation/data platform 99.99% service availability via monitoring/alerts and proactive solutions.

• Building datastore to support data analysis and network automation.

• Ensuring data security

• Participate in on-call rotation to swiftly respond to and resolve system issues, ensuring optimal performance and reliability of services around the clock.

• Provide technical guidance to peers.

Who You Are

This role requires a person familiar with software development and networking skills. The candidate must have experience configuring and troubleshooting networks, as well as being comfortable with developing and maintaining network automation. You will participate in on-call support rotation which will require you to engage with customers and other service owners to troubleshoot and remediate network issues using a standard change process. The on-call experience will help you identify gaps in monitoring and alerting that you will help to address. You will drive operational efficiency by continually evaluating, improving, and automating processes, procedures, and systems. You will work independently, receive minimal guidance and direction from the manager then identify the best approach to accomplish work. You will need to be able to work effectively with engineers and managers across multiple time zones. You will be a self-motivator and eager to learn new things.

Experience required:

• Bachelor’s degree in computer science, engineering, or a related field

• 5+ years of experience working in a network environment supporting routing and switching functions, network monitoring and operation automation.

• 1+ years of professional software development experience automating system processes.

• CCNA Certification

Desirable skills:

• 5+ years of experience with software development in at least two programming languages (e.g., Java, Python, Ansible, GO)

• 1+ years of data analysis experience

• Proficiency with Git, Agile methodology

• Hands-on expertise in operating and managing search and analytics engines/big data tools such as OpenSearch, Kafka, Logstash, Kibana, Telegraf, InfluxDB, and Prometheus.

• Experience with Linux systems administration, package management, and operations.

• AWS Certified Cloud Practitioner certifications

• Understanding of switches, routers, firewalls, LAN, WAN, TCP/IP, DNS, DHCP, ISIS, BGP, OSPF, HSRP, LACP, MPLS, dual-stack (IPv4 & IPv6) IP addressing, and IP network design.

• Deep understanding of Networking fundamentals and knowledge of platforms such high-end ASR routing platforms and Nexus switching platforms (ACI)

• Knowledge of Ethernet, fiber optics, 802.1Q VLANs, VRF (Virtual Routing and Forwarding), IPSEC (Internet Protocol Security), ACI (Application Centric Infrastructure), and VxLAN (Virtual Extensible LAN).

• Strong analysis and communication experience including customer critical issues and resolution.

• Use of networking tools including packet analyzers such as Thousand Eyes and Solarwinds.

• Familiarity with cloud platforms (AWS preferred, but GCP and Azure also ok)

• A bias towards action to identify the best approach.

• Excellent communication, verbal and written English skills.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.