Job Description :

Role Title: Diageo Customer Salesforce Technical Architect

Context:

Diageo is a multi-functional global shared services function, created to further improve business efficiency and empower our markets to focus on our commercial growth.

We have transformed how we deliver services to the markets:

• Single point of responsibility to manage relationships, shape demand, & manage service and outcome delivery

• Standardized business service lines to drive efficiency and scalability

• Insight-focused business analytics service

• Market outcome focused services, underpinned by efficient IT process management

• More control, cost efficiency and transparency of application delivery

• One DIAGEO strategy supported by strategic multi-year financial goals and modelling

• Transparent /differentiated pricing to drive standardization and year-on-year efficiency improvements

Within DIAGEO, the Digital & Technology aims to improve Diageo’s system stability, security and compliance to enable smooth daily business operations. Part of this plan is to improve our customer experience across the following domains and provide a central Analytics capability:

• Marketing

• Customer Experience

• Sales

• Commerce

• Service

Role Description:

The Architect will report into the Head of Salesforce Practice and Customer Support and will be focused on engaging project teams, other Solutions Architects and Enterprise Architects in designing and owning Salesforce based solutions within the wider solution portfolio in support of Diageo’s business and technical initiatives.

Top Accountabilities

The Architect will be responsible for:

• Create High-Level Salesforce designs for ongoing projects in line with the Technology Design and Security Standards, set forth by various Diageo teams, as part of the overall Customer solution.

• Contribute to continuous update and improvement of Salesforce design standards.

• Contribute to overall org strategy

• Contribute to sandbox strategies based on wider enterprise evolving demands

• Engage with other teams, e.g. Enterprise, Analytics, Security, as part of ensuring your solution designs are in accordance with the Diageo reference architecture

• Work with and guide service provider teams in implementing the defined Salesforce solution architecture

• Provide design governance for any Salesforce solution (excluding Marketing Cloud, Marketing Cloud Intelligence, Marketing Cloud Engagement and Mulesoft)

• Drive necessary troubleshooting and guiding the Salesforce support team when significant production issues are encountered

• Act as point of contact to ensure all parties (including internal and external technical / development teams) understand your solution design

• Engage with business representatives and Salesforce Product Owners (known as Sub-Stream Owners) to provide thought leadership to correctly shape business ideas with the aim to best leverage the capabilities of Salesforce to support business requirements.

• Continual expansion of your architectural and Salesforce knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the Customer behaviour and technology space

• Incorporate the latest trends and innovations into recommendations to help shape the vision and technology roadmap for the Customer domain in partnership with the Head of the Salesforce work.

• Identify risks affecting solutions, including mitigating recommendations and support in handling those risks

• Identify and maintain technical debt

Education, Qualifications and Experience Required:

• Hold at least a bachelor’s degree, preferably in IT or Computer Science

• Architecture and Technical Expertise:

• 5+ years of experience in Salesforce architecting and design

• Demonstrated broad working knowledge of relevant capabilities, including, but not limited to: Sales, Marketing, Service, eCommerce, SFDC, integration, etc.

• Demonstrated architecture experience with web or portal based solutions.

• Demonstrated experience championing, designing, and implementing innovative solutions to problems while keeping to OOB as much as possible.

• Knowledge and experience with architecting, designing and implementing large scale data solutions, including awareness of resilience challenges on integration.

• Understanding challenges with data restore (from backup) both within Salesforce and impacts across the Enterprise

• Experience with solution design (application, information, integration and infrastructure)

• Previous hands-on experience of the Salesforce development system will be an asset

• Understanding of both batched and streaming integration

• Comfortable with solution topics covering security, volume, performance, resilience

• Understanding of Micro-Services environments useful

• Awareness of TOGAF and ITIL is desirable

• Functional Expertise:

• Experience of CRM digital channels, customer engagement within a large, global organization (preferably FMCG), including key business processes related to these areas

• Have full-cycle experience in implementing IT solutions in agile mode

• Experience of Agile (or agile / waterfall hybrid) development practices and techniques

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2024-06-12

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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