We are looking for Lead Solution Delivery Architect for Verint India PS team for managing WFM & Backoffice projects delivery & management for our end customers.

Key Accountabilities

• Project Management & implementation Delivery of VERINT WFM & Backoffice products

• Excellent verbal and written English communication Skills

• Excellent customer management and general analytical skills.

• End to end ownerships of Project Delivery Cycle.

• Intra-Team & Inter-team Communication managing skills

• Open to work in 24x7 environment.

• Knowledge transfer to peers

People Specification

• 6-10 Years of experience managing Projects & Implementation Deliveries

• Develop detailed project plans and estimates based on identified risks and options with substantiated recommendations as appropriate

• Customer Facing & Management (Project Team Technical & Non-Technical)

• Understand terms and conditions under which a solution scope is to be delivered

• Be the single point of contact to the customer for the delivery of solutions and services

• Maintain regular project status updates to external & internal stake holders

• Hands on knowledge of WFM concepts like scheduling, performance management

• Experience in installing/supporting WFM products preferable Verint I360 suite.

• Good knowledge of Network operations & Windows OS 2008/2016(Active Directory, DNS, DHCP).

• Sound Knowledge on Web Servers (IIS, Web logic, Apache Tomcat)

• Excellent knowledge of IT security issues (firewall, Microsoft Group Policies, IIS lockdown, SSL, KMS)

• Sound Knowledge in MS SQL Server databases and T-SQL. Should be able to understand and code medium to complex SQL queries.

• Experience in log analysis, preferably with enterprise level application servers like Weblogic

• Basic Knowledge around hardware -- Servers H/W modules, RAIDs.

• Knowledge of Telephone Systems, CTI(Cisco/Avaya/Nortel), VOIP and Call Centers would be an advantage

• Good communication and Analytical skills.

• Working knowledge on Citrix XenApp, and VMware ESX

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. As an equal opportunity employer, Verint Systems, Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, or any other classification or characteristic protected by applicable country laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination globally.