Our Team:

• The Common Solutions Service Business Unit (CSG SBU) is dedicated to creating value through service offerings, developing new service products, and enhancing capabilities that can be applied to various equipment platforms. We drive initiatives to achieve service business objectives, utilizing expertise in product marketing, program management, semiconductor equipment, and field service.

The opportunity and what you’ll do:

• CSG SBU is seeking a collaborative individual who is enthusiastic about leading technical programs in a cross-functional setting, influencing design for service, and contributing to continuous improvement programs. This role involves addressing field and operational challenges to facilitate the growth of both service and equipment.

Key Responsibilities:

Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment

• Support Internal and External documentation review for legacy and new products

• Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation

• Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)

• Participate in design for install and design for service programs

• Drive CIP (Continuous Improvement Programs) to ensure high value service delivery

• Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction

Field escalation support and customer engagement

• Coordinate with internal stakeholders to support field requirements

• Drive key initiatives and meet customer requirements to enable Equipment and Service growth

• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements

• Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards

Field Productivity Improvement

• Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools

• Drive Field Training and Certification programs on new Platforms and complex upgrades

• Field Technical capability development in advanced controls, robotics, and other platform areas

• Drive FSO efficiency improvements along with Field teams

• Capture Field Best Known Method (BKMs) to enable service growth.

Service Gross Margin and operating profit

• Perform I&W monitoring/analysis and drive related improvement projects

• Attend SBU council meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, CIP, and service BKM

• Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation

Skills & Qualifications:

• Requires experience in semiconductor equipment and services; experience in vacuum platforms, robotics and controls

• Solves unique and complex problems with impact on the business; requires conceptual and innovative thinking to develop solutions

• Project management, data analysis and presentation, technical and business acumen

• Communicate difficult concepts and negotiate with others to adopt different points of view

• Work independently, with guidance in only complex situations. May lead functional team or projects

• Anticipates business and regulatory issues; recommends product, process, or service improvements

• Experience with field escalations, installation and warranty matters is preferred

Functional Knowledge:

• Ideal candidate has run fab projects from start to finish, including installations, process creation, program management with metrics

• Interprets business issues and recommends best practices; takes a broad perspective to identify solutions

• Must have semiconductor, mechanical and/or electronics experience.

• Must have project management and program management experience.

• Must have some data analytics experience.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.