LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as an On-site Support Coordinator?

LMI Technologies is looking for an energetic, friendly and enthusiastic On-site Support Coordinator (OSS Coordinator hereafter), who will build and manage the on-site support engineer team and help to coordinate support of the LMI solution projects. 

The OSS Coordinator works closely with Sales staff to identify the on-site support workload and schedule and provide resources needed, such that solution projects are supported properly. Reports to On-site Support Manager.

Activities include periodically meeting with TPMs and project leaders for OSS resource status review, timely response to application of new OSS support from projects, oversee 3rd party Field Support Engineers (FSE hereafter) to make sure they meet both disciplinary and professional standards, monitor OSS cost in real time.

• Provide qualified 3rd party FSEs according to TPM’s resource estimation and schedule to make sure that technical activities onsite are properly supported.

• Work with Trainer to provide training and testing for 3rd part FSEs making sure that FSEs meets our professional and disciplinary standards.

• Before the MP phase of the solution project, together with TPM, discuss with the customer OSS planning and requirements.

• Organize meetings with the FSE team to track FSE status and synchronize OSS activities.

• Provide regular updates on OSS status for all related projects.

• Review and improve the performance of OSS/FSE providers to make sure qualified OSS service is provided to the solution projects.

• Identify FSEs with the potential to develop their capabilities to provide senior FSE services.

• Regular review on overall OSS activities to provide continuous improvements to this activity.

• Office Management responsibilites inlude: Office Administration, Purchase and Logistics, Building Management, Infrastructure Handling, Office Invoice Handling, Import/Export Handling, Local Govt Regulation Analysis, etc

  What do you need to be successful?

• Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent

• Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study

• Minimum of 2-3 years customer service experience or equivalent work experience.

• Strong working knowledge of industry standards and best practices in their discipline

• Problem solving skills using a clear understanding of facts and implementation of communication skills.

• Solid interpersonal skills for proper function in a team environment

• Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products

• Exceptional organizational and prioritization skills

• Self-motivated, have a positive attitude and a results oriented approach to business

• Demonstrated ability to work independently as well as in a team environment

• A valid passport and the ability to travel frequently domestically or internationa

  How to submit your interest?

  If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

  While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

  Why being inclusive is important to us?

  At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

  If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

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