Introduction

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a lead SRE architect to join our IBM Cloud VPC Observability team. This team is dedicated to ensuring that IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security.

Your Role and Responsibilities

• Implement and administrate infrastructure and solutions that support the IBM Cloud VPC.

• Support the compliance and security integrity of the environment through your work

• Partner with other teams, functional managers and program managers to deliver mission-critical services to the market

• Support development of new and enhanced existing capabilities for our compute, storage and network services

• Adopt and build on automation solutions governed by SRE principles including CI CD pipelines, configuration management, immutable infrastructure deployment, auto healing systems etc.

• Provide technical escalation support for other Infrastructure Operations teams

• Conceptualize, Design, implement, manage and create a reliable, highly performant, scalable automation solutions that can build consistency across our infrastructure

• Work with and adopt open source technologies as well as participate in new IBM innovations across IaaS

• A self-driven attitude to propose, test and implement solutions and improvements for review and consideration with your peers

Required Technical and Professional Expertise

• 5+ years of experience in data center infrastructure or relevant work experience

• 5+ years of experience in large-scale infrastructure design, engineering, and support

• 5+ years of experience in IT Change, Incident, Problem, Asset management

• 5+ years of infrastructure engineering with proven record for delivering high-quality, large-scale solutions. Experience designing architectures for scale and performance

• 5+ years of practical experience with one or more operating systems: Ubuntu (Preferred), CentOS, RHEL or Debian Linux, and Windows Servers.

• 5+ years of experience debugging issues across a Linux environment with network, storage, compute and orchestration components. Does not need to be code debugging.

• Development experience with one or more programming languages: PowerShell, Python (preferred), and Ruby

• 2+ years practical experience with orchestration that uses desired state models and/or finite state machine models of orchestration: Kubernetes(Preferred), OpenShift, etc.

• 5+ years practical experience Containerization and container orchestration: Docker(preferred) Kubernetes (preferred), OpenShift, rancher, docker swarm, docker compose

• 5+ years experience with Monitoring technologies: Sydig (preferred), Grafana, Nagios, Zenoss, ELK, Splunk, Zabbix etc.

• Familiarity with Open Telemetry concepts, Tracing, Metrics, Events and other Observability principles

• 2+ years of experience with one or more Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, qemu, VMware vSphere, etc.

• 5+ years of experience with one or more automation and configuration management tools/solutions: Ansible & Terraform (Preferred), Chef, python, bash, puppet, Rundeck, etc.

• 2+ years of experience with version control systems: github(preferred), gitlab, subversion, etc.

• Basic experience with databases, both RDBMS like mysql or postrgresql, as well as non-relational databases such as etcd, TimeScaleDB, InnoDB, etc. Not a DBA role.

• Working knowledge with Network and Storage technologies

• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub

• ITIL Foundation V4 certification is a plus

Preferred Technical and Professional Expertise

• Excellent verbal and written communication skills

• Highly responsible, motivated, able to work with little direction

• Experience with design and development of complex systems

• Ability to troubleshoot complex problems and customer issues

• Working knowledge of Linux clustering, HA, and Fault Tolerant system implementations: active/active, active/passive, pacemaker, keepalived, haproxy, corosync, LVM

• 2+ years of experience with complex systems and layered architecture models: OSI, Kubernetes, virtualization, TCP/IP, etc.

• Working knowledge of what TCP/IP, BGP, Sockets, routing protocols, routes an keepalived are and how they participate in debugging and Highly available systems at scale.

• Ability to debug an issue across the entire OSI stack of a typical Linux environment across storage, network, compute, OS, system tuning, orchestration.

• Ability to debug stack traces to particular libraries in code and root cause identification.

• Working knowledge of a message bus and message queues: kafka(preferred), Spark, RabbitMQ, redis, etc.

• Extensive experience with databases and debugging their usage with application stacks

• Experience with and understanding of the interaction and dependencies of a typical three tier model of application stacks, as well as cloud

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.