Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As an Infratructure Specialist for the CIO Hybrid Cloud Z Platform & Strategy Team you will be responsible to support CICS in z/OS mainframe environment. The candidate must have experience with current versions of the product in the market an d understand the tools and applications for infrastructure support. In addition to daily steady state support, the professional should have focus in innovation, like automation of repetitive tasks. The work will be performed in the Agile model, in a cooperative environment, interfacing with global teams. You will maintain, support and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM's internal applications and systems. You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customer to resolve their pain points and, through co-creation, define solutions that allow improving the efficiency of their operations. Your primary responsibilities include:

• Provide technical support using problem determination and problem source

• identification skills;

• Utilize technical and negotiation skills in collaboration with other support

• operations/organizations to prioritize and diagnose problems to resolution;

• Recommend and implement optimization and automation to existing technical

• support tools, procedures, and processes and implement new tools;

• Provide training for and mentor others on the team

Required Technical and Professional Expertise

The professional should demonstrate deep knowledge of IMS in z/OS mainframe environment, be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities.

• Good communication, teamwork, interest in learning new technologies.

• Experience in working with global teams, with people from several locations.

• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset.

• Fluent in English, both written and spoken.

• Availability to 24x7 support, according to business needs.

Preferred Technical and Professional Expertise

• Experience in another technology (DB2, IMS, WAS or MQ) is a plus.

• Zowe

• Ansible for z/OS

• DevOps

• Machine Learning.

About Business UnitThe IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing.

Some of the key responsibilities of this group include:

Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a digital experience.

Enable best in class IT with enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.

Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.

Collaborating with other departments and teams to align technology efforts with broader corporate objectives.

Providing guidance and expertise on technology trends, best practices, and standards.

This team comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.