What you will do

We are looking for an Engineer to join our Bangalore Team. The Cisco DNA Center escalation Support team provides the highest level of technical support for issues which cannot be resolved through the normal Cisco Support process.

Who you'll work with

As an escalation Engineer you will provide remote expert level technical assistance for Cisco DNA Center to Cisco CX teams, customers, and partners. As a part of this team, you are also empowered to work across departments including Engineering, Operations and Product Marketing and mobilize resources when necessary.

Who You Are

You are a software engineer who believes in customer delight problem resolution. You are passionate for technology, learning and support. The ideal candidate must enjoy working in a fast-paced dynamic environment with a "can-do" attitude and is able to demonstrate flexibility and resiliency. Successful candidate must be self-sufficient and be able to work with minimal supervision. Work with geographically distributed teams across different time zones.

What you'll do

• Deliver expert level technical assistance to resolve critical customer hardware and software issues at a product and solution level

• Document all actions taken toward resolving customer issues and root cause analysis for internal and external consumption

• Report and track software defects

• You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply sophisticated solving and problem resolution

• Work with minimal direction and exercise discernment within defined procedures to determine appropriate action.

• You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

• Effectively empower resources outside team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

• You might be needed to develop tool or scripts as part of the initiatives undertaken by the team

Minimum Qualifications:

• Bachelor's degree (or above) in engineering/computer science with an overall work experience of 3 years.

• Strong understanding of networking and network management domain (knowledge of TCP/IP).

• Good understanding and experience of working in UNIX/Linux Operating System environments

• Experience of Docker, Kubernetes or other configuration management tools

• Experience with relational databases (PostgreSQL) and NoSQL databases (Cassandra and MongoDB)

• Good interpersonal and communication skills, excellent team player.

Desired Qualifications

• Experience in Messaging Systems as RabbitMQ

• Good to have exposure to Python, Ansible, Yaml

• Experience with RESTful Webservices, distributed systems, Microservices, Adaptable web design patterns.

• Experience in using Wireshark

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.