Who You Are

You are a professional who will collaborate with cross-functional stakeholders to identify and document business requirements. You will create comprehensive business architecture blueprints that impact multiple business functions. You will assist in developing both current ("as-is") and future ("to-be") state business processes. Additionally, you will prepare and analyze data to create detailed Business Requirement Documents (BRDs). Your role includes conducting business process modeling and performing fit-gap analysis to identify areas of improvement. You will validate solution designs in collaboration with business stakeholders and technical teams by conducting joint design workshops. You will analyze data and develop interactive analytical dashboards for metrics and reporting. Lastly, you will conduct impact analysis for new system enhancements to assess potential effects on existing processes.

Who You'll Work With

You will be reporting to the DigitalX Connected Console Team, a department within Cisco’s Operations. Our mission is to create an exceptional unified Insights and Analytics experience for Sales and CX Sellers, driving recurring revenue and performance growth for Cisco. This team plays a crucial role in identifying, positioning, and selling more Cisco products and services to our customers, supporting our transition to a recurring revenue model.

In this role, you will have the opportunity to work with senior leadership on high-visibility and strategic programs. You will also gain exposure to various partner teams such as Sales, Customer Success, Renewals, and IT. Operating in a matrixed environment, you will collaborate closely with other business leaders, analysts, data engineers, UI engineers, and process architects.

What You’ll Do

• Create comprehensive business architecture blueprints that impact multiple business functions.

• Work closely with the Product Management team, data team and UI development team to help the team to delivery world class product.

• Help teams to design, solutions, and build insights and analytics products to be consumed by our Sales & CX Leadership teams.

• Participate in agile ceremonies and complete a prioritized backlog of data visualization and business intelligence tasks.

• Assist in developing both current ("as-is") and future ("to-be") state business processes.

• Work with analysts and engineers to translate business requirements into user stories.

• Build wireframes for new capabilities, PoC dashboards, and predictive models.

• Partner closely with data engineering to ensure on-time delivery of data relevant to the roadmap.

• Develop and maintain internal product documentation. This may include but not limited to data sources and ERDs, logical definition defined in the presentation layer, and visual assets/libraries (including images, styles, colors, etc) with help of data and development teams.

• Be responsible for data quality including validation, cleansing/scrubbing data in the presentation layer.

• Assist in developing both current ("as-is") and future ("to-be") state business processes.

• Validate solution designs in collaboration with business stakeholders and technical teams by conducting joint design workshops.

Minimum Qualification:

• Bachelor’s degree in computer, electronics, communication, or related field

• 5+ years of experience in technology firms focused on insights, analytics, business analysis, and business strategy

• Must be well-versed in Business Intelligence tools such as Tableau, SQL, HANA and CRMA for data analysis, and capable of implementing data queries.

• Experience working with senior stakeholders in an enterprise environment either as a customer or employee

• Ability to lead, create, and work within cross-functional team environments

• Shown leadership capabilities and ability to operate successfully in an agile environment

• Proven experience in business analysis, including requirements gathering and process modeling.

• Strong analytical skills with the ability to analyze complex data and create detailed reports.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• Proficiency in business process modeling and fit-gap analysis.

• Experience with solution design validation and conducting design workshops.

• Ability to develop interactive analytical dashboards for metrics and reporting.

Preferred Qualification:

• Knowledge of Cisco’s business and data platforms

• GCP, Snowflake, SAP HANA, SQL, SFDC, Tableau, CRMA knowledge is desired

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.