Technical Support:

• Must have good knowledge in spoken and written English

• Demonstrating in-depth working knowledge with a broad range of Applications as Support personnel and with technical service experience

• Good PC literacy

• Strong demonstrated analytical and creative problem-solving skills

• Involves working in 24/7 rotational shift (should be willing to work in night shift)

• Basic knowledge of IIS

• Basic Knowledge of SQL

Job Description :

• Trouble shoot and provide support to customer on Applications developed on Microsoft Technologies

• May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.

• Trouble shoot IIS , web hosting & other production application and services related issue

• Have Database knowledge with writing Database queries required to complete the Job.

• Experience from BPS/Production control industry group would be additional

• Provide SQL Server database expertise

• Participate in performance monitoring and optimization

• Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills

• Remain flexible to changes in priorities with the ability to multi-task

• Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

• Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.