Position Summary: The Resident Advocate is an essential staff position primarily responsible for covering the daily operations of the Shelter program, including welcoming and orienting new residents to the program, providing crisis intervention and conflict resolution services to residents, and daily enrichment activities to improve shelter stay. This position is also responsible for back up coverage on the 24-hour hotline and back up coverage for operations activities such as readying a room for occupancy, accepting and distributing donations, and light housekeeping. Shelter Residents are traumatized both by the intimate partner violence they experienced, and the sudden experience of homelessness. Families may also have unrelated trauma experiences from their lives. The Resident Advocate must be comfortable engaging traumatized people in a sensitive manner and must be comfortable working in a Voluntary Services program model.

Standard Schedule: This position is 100% on-site and based at the confidential shelter location in Baltimore City. As an essential staff position, the Resident Advocate is expected to report to work in weather emergencies, and on Holidays that fall within scheduled work days.

Shift: Wednesday - Sunday 8 AM - 4 PM (80 Hours Bi-Weekly)

Please indicate when applying which position you are interested in.

Primary Responsibilities:

• Welcomes new residents, completes paperwork, and orients residents to the building and program.
• Provides supportive listening, crisis intervention, and conflict resolution to residents.
• Regularly walks through the building and engages residents in conversation, encouragement, and support.
• Educates residents on community and agency resources and helps make connections to said resources.
• Educates residents on intimate partner violence, safety planning, and life skills throughone-on-one interaction and informational materials and bulletin boards.
• Sorts, inventories, and distributes material goods and donations under shelter procedures such as clothing, medications, bus tokens, and personal hygiene supplies.
• Opens the computer lab and provides guidance and assistance to special events and ongoing volunteers.
• Acts as backup to Operations Assistant on room turnover including cleaning/ preparing rooms.
• Answer 24-hour hot line as back up to Contact Center and provide triage to police drops off/walk-in participants.
• Completes daily documentation of activities through an agency software system and paper system.

Is responsible for specific data entry tasks related to statistics and funding requirements. *Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Authority: *

• Authorizes new admissions to shelter programs within guidelines set by program leadership.
• Distributes material goods to program residents.
• Approves childcare agreements between residents.
• Distributes bus tokens and cab vouchers to program residents.
• Intervenes in urgent threats to harm of self or others through calling appropriate Emergency Response Personnel.
• Recommends steps for intervention in a non-life threatening resident crisis or conflict to Service Coordination and Residential Leads.
• Represents the agency with donors, area service providers, and volunteers.

Accountability/ Measures of Success:

[]{style=""}