The *Supervisor *is a leadership role with expended responsibilities identified as having both an operational and people focus. The ideal candidate will manage team members and operations designated by the Manager of Reception.         

In this role, you will have a strong focus on coaching and developing staff, collaborating with peer Supervisors to ensure consistency across the Reception Team. Your role will oversee Leads and guide them in the areas of hiring, coaching, development and managing the performance of all Receptionists. Your goal is to ensure we provide a customer-centric experience through each interaction and consistently communicate and support the implementation of Reception Best Practices.        

Amazon is a fast-paced demanding corporate environment and we are committed to providing professional 5-star customer service with every interaction. Flexibility in working various hours and sometimes weekends is required in order to be available for the team you will manage.        

Location: Baltimore, MD Schedule:  Monday through Friday, an 8-hour shift, between the hours of 7:30 am -- 6:00 pm *Starting Wage Range: *$29.31 per hour | Full Range $29.31 - $36.93 per hour      

*What we can offer: *             

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Free Onsite Parking
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/{rel="nofollow"}              

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*Please submit your resume with your application. Cover letters preferred but not required. *               

What You Will Do            

Operational Responsibilities    

Manage daily resourcing (call-outs, etc.)

Establish escalation boundaries and protocol for Lead Receptionists regarding desk operations.

Ensure appropriate staffing levels.

Communicate and support consistent implementation of reception practices.

Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction. 

Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources.

Become the subject matter expert of all building operations including, but not limited to, se