Description

Robert Half is immediately looking to identify a Customer Support Specialist to join a small, family owned food manufacturer in Baltimore, MD.

Summary:

From onboarding a new customer with their first order and obtaining credit approval from Finance for reoccurring orders, the Customer Support Specialist will be responsible for managing the customer purchase order process, order entry, production/shipping coordination, invoice generation/billing, overall sales support, customer communication management, account management, discrepancy resolution, and special projects as assigned by the Director of Sales. The Customer Advocate will also handle light office support functions such as maintaining/purchasing office supplies, maintaining the front office, and greeting all office visitors.

Requirements

• Degree is required; Associates minimally is required.

• Manufacturing/distribution industry experience is required; Food manufacturing industry experience is preferred!

• 2+ years of customer service and sales support experience including order management, quotes, purchase orders, etc.

• Must have experience using an ERP/CRM system; QuickBooks and Salesforce experience specifically is preferred.

• Must be personable, friendly, articulate, customer service oriented, self-motivated, team player, solutions driven, good problem solver, high attention to detail, good with numbers, strong ability to multitask, and quick learner etc.

Company offers a competitive benefits package including healthcare options, 401k match, holiday pay, PTO, year-end discretionary bonus, and more. This is an hourly position that sits 100% on site in the office M-F, 9-5:30PM!

Qualified candidates should directly apply and connect with Brittany Clark on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Brittany Clark's LinkedIn page. Be sure to include an updated resume, salary requirements, and any other pertinent information.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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