Description:

What is your passion? Whether you are into tennis, shopping,craftor karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic,outgoingand enthusiastic – Guest Service Officer withstrongbackground and experience inFrontOffice to join our energetic,enthusiasticand passionate team at Grand Hyatt Bali.

The Guest Service Officer will be responsible for handling guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solutioncan be found, whilst feeding back a promptfollow up. 

As a Guest Service Officer, you will be reporting directly to the Guest Service Team Leader and below are some of the  *key responsibilities: *

• Provides theappropriate levelof professional,courteousand caring service to other employees (internal customers) and other visitors to the division. 

• Maintains positive guest and colleague interactions with good working relationships. 

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. 

• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. 

• Provides quality service to guests, staff, and incoming calls and a wide range of informationpertaining tothe hotel and Activities in and around the island. 

• Acts proficiently in all aspects of emergency procedures.  Remains calm, alert, and efficientin the event ofa major incident or problem at the hotel andmaintainsprofessional discretion. 

• Provides general information to guests when necessary.

• Ensures high standardsof personal presentation and grooming. 

Qualifications:

• Minimum of 1 year of solid experience as Guest Service Officer in a large 5-star luxury hotel or resort.

• Has a solid background of working in a high demand business environment.

• Has strong customer service and communication skills.

• Has relevant experience in night operations and is able to work on night shifts. 

• Eloquent in English communication in both written and spoken.

• Is well versed in working with Property Management System such as OPERA, RESERVE for room reservations, and other systems.

• Has proven track of working with timelines and targets.

• Highly conscientious and diligent.

• Diploma in Hospitality or other relevant fields. ABachelor’s Degreeis a plus.

Primary Location: ID-Bali

Organization: Grand Hyatt Bali

Job Level: Full-time

Job: Front Office

Req ID: BAL002578

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.