Job Information
Travel + Leisure Co. Field Marketing - Chinese Speaking-1 in Bali, Indonesia
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES:
The Field Marketing - Chinese Speaking occupies a location at the Resort or outside the Resort and is responsible for selling tourist attractions and excursions and invite customers who meet our pre-determined qualification criteria to attend a Wyndham presentation in exchange for a gift.
The Field Marketing - Chinese Speaking receives a set rate per tour for each qualified prospect that tours and bonuses paid on the number of tours.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
Sell and promote tourist attraction and excursions
Invite pre-determined qualified customers to attend a Wyndham presentation
Deal with all customer queries – face to face and on the phone
Keep product and brand knowledge up to date
Take and deal with telephone enquiries
Fill in client information form on the computer system
Specify terms and conditions of bookings
Take payments and receipt tickets
Daily adhoc duties as required
Book qualified tours in accordance with set guidelines
Be professional in nature; be approachable while meeting booth quotas
Work within Best Practice Guidelines and all Company and sales specific policies and procedures
Deliver required number of qualified tours to the sales site
Provide excellent customer service to all guests.
KEY POSITION CRITERIA:
Excellent customer service and selling skills including in Mandarin.
Flexibility to changing products, targets, markets and customer preferences.
Strong values of customer service and integrity
Positive, enthusiastic and outgoing attitude
Excellent communication and listening skills
Self-motivated, and goal driven with high propensity to succeed
Demonstrated rapport building skills
High degree of reliability and integrity
Ability to work independently and contribute as a team player
Presents oneself as a professional role model
Physical ability to stand upright on feet for extended periods
Be a team player, supporting and motivating others
High degree of resilience and ability to handle rejection
Ability to quickly build rapport
Sound problem solving and negotiating skills
Basic computing skills
Willingness to learn and keep up to date on market knowledge
Must be available to work shift hours and on weekends.
Location open from 7am-9pm 7 days a week – 2-3 shifts per day
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
Travel + Leisure Co.
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