Description We are in search of a Patient Care Coordinator to join our healthcare team in Bakersfield, California. This role offers a long term contract employment opportunity in the healthcare industry. As a Patient Care Coordinator, you would be responsible for a variety of secretarial support duties that ensure the proper functioning of our business unit and contribute to the productivity and effectiveness of the department.

Responsibilities:

• Registering and pre-registering patients, ensuring all patient demographics are verified and up-to-date

• Checking insurance eligibility, benefits, and authorizations, and maintaining a comprehensive knowledge of all payers including HMO, Commercial, Medi-care, and Medi-cal

• Collecting co-payments, co-insurances, and deductibles from patients

• Providing exceptional customer service by resolving patient inquiries and maintaining clear and open communication

• Ensuring hospital policies are explained and patient financial responsibilities and rights are clearly communicated

• Processing customer credit applications accurately and efficiently

• Supervising workstation support and ensuring the smooth operation of office functions

• Scheduling appointments, maintaining files, and producing correspondence and spreadsheets

• Answering inbound calls and providing support as needed

• Working with Microsoft Excel and other software to manage patient records and billing functions. Requirements • Proficiency in using Microsoft Excel for data entry and analysis

• Strong customer service skills, with the ability to handle patient inquiries and complaints

• Excellent communication skills, both verbal and written, to effectively communicate with patients, their families, and medical staff

• Experience in office functions, including filing, scheduling appointments, and answering inbound calls

• Knowledge of healthcare policies and procedures

• Familiarity with insurance and benefits functions, including billing and check processing

• Ability to provide administrative assistance in a healthcare setting

• Experience in supervising a team and providing training when necessary

• Proficiency in using HealthCare.gov for patient registration and inquiries

• Aptitude for creating and delivering presentations to patients, staff, or third parties

• Ability to provide workstation support to ensure seamless operations

• Experience in handling authorizations and understanding business units in a healthcare setting

• Familiarity with deductible calculations and collection processes

• Knowledge of using spreadsheets for data organization and analysis

• Proven track record of improving productivity in a healthcare setting

• Must have 10 key skills for efficient data entry

• Ability to handle correspondence with patients, insurance companies, and other stakeholders in a professional manner.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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