Description

Job Description: As an Administrative Assistant at Arvin Medical Clinic, you will play a vital role in ensuring the smooth operation of our office. You will be the first point of contact for patients and visitors, providing excellent customer service and ensuring a welcoming environment. Your organizational skills and attention to detail will be crucial in managing various administrative tasks and supporting our medical staff.

Responsibilities:

• Front Desk Management: Greet and assist patients and visitors, answer phone calls, and direct them to the appropriate staff members.
• Appointment Scheduling: Schedule and confirm patient appointments, maintain and update appointment calendars, and coordinate with medical staff to ensure timely patient flow.
• Patient Assistance: Provide information to patients regarding clinic services, procedures, and policies. Assist patients with completing necessary forms and documentation.
• Record Keeping: Manage and organize patient files and records, ensuring accuracy and confidentiality. Update electronic health records (EHR) as needed.
• Correspondence: Handle incoming and outgoing mail, emails, and faxes. Prepare and distribute documents, reports, and correspondence as required.
• Billing and Insurance: Assist with billing processes, verify patient insurance information, and handle insurance claims and inquiries.
• Office Supplies and Inventory: Monitor and order office supplies, manage inventory, and ensure the office is well-stocked and organized.
• Administrative Support: Provide administrative support to medical staff and management, including preparing meeting agendas, taking minutes, and coordinating office activities.
• Compliance: Ensure compliance with office policies and healthcare regulations. Assist with maintaining a clean and safe office environment.
• Other Duties: Perform additional administrative tasks and projects as assigned by the management.

Requirements

• Education: High school diploma or equivalent is required. An associate degree or relevant certification in office administration or a related field is preferred.
• Experience: Proven experience as an administrative assistant, receptionist, or in a similar role within a medical or healthcare setting.
• Technical Skills: Proficient in MS Office (Word, Excel, Outlook). Experience with electronic health records (EHR) systems is a plus.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact professionally with patients, staff, and external partners.
• Organizational Skills: Strong organizational and time management skills. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Interpersonal Skills: Friendly, approachable, and patient-focused. Strong interpersonal skills to work effectively with diverse teams and patients.
• Attention to Detail: High level of accuracy and attention to detail in managing records, scheduling, and handling correspondence.
• Problem-Solving: Effective problem-solving skills and ability to handle difficult situations with professionalism and tact.
• Confidentiality: Maintain confidentiality and discretion in handling sensitive patient information.