Customer Care Rep in Austintown, Ohio. 40 hours, $22-24. Email resumes to brittany.shaffer@careeradvantage.us

1. Responsible for timely customer service ensuring customer expectations of timeliness, accuracy of information and product delivery are exceeded.
2. Review purchase orders, terms and conditions, and other customer documentation to ensure customer orders and work orders are entered accurately to meet defined specifications and requirements.
3. Work closely with other departments to understand customer needs, order history, order progress, complaints, pricing, and account status.
4. Maintain and update files, databases, records, reports and/or other documents for customer accounts as needed.
5. Keep records of customer interactions and transactions, recording details of the inquiry and any action taken.
6. Other duties and responsibilities as required, related to customer and sales support.