Job Information
Charles Schwab Trade Risk Resolution Manager in Austin, Texas
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
CS&S Margins performs intermediate and complex functions related to risk management and margin inquiries. The Trade Risk Resolution Manager role is responsible for providing associate and client service for point of contact resolution. The position requires subject matter expertise in RegT margin related to equities & options as well as a detailed understanding of portfolio margining and futures margining (SPAN). Additionally, this role will assist in resolving trade/order disputes related to Trade Support Group functions.
Resolve margin-related issues with both internal and external clients
Manage margin calls, resolution of debit balances and short positions
Explain and apply industry rules, regulations, and policies
Service associates by assessing potential risk situations at point of contact
Take inbound telephone calls or chats from internal associates, warm transfers for external clients, and make outbound calls as appropriate
Educate associates and clients around regulations and restrictions
Explain financial reasoning behind actions taken to clients of varying market knowledge/expertise
Handle escalations related to margin sell-outs, margin interest, and exceptions to pattern day trader, etc
Provide support to TSG for trade disputes and error resolution
Deliver exceptional client experiences and create solutions to client irritants
What you have
Series 7 & 63 or 66 required
Series 9 & 10 or Series 24 & 4 highly preferred or must obtain through a condition of employment
4+ years related industry experience preferred
Strong verbal and written communication skills
Excellent customer service skills
Strong reconciliation skills and diligence in researching problem accounts
Interested individuals should have a basic working knowledge of margin rules
Solid knowledge of balance, position, and transaction systems
Candidates must be flexible and comfortable with changing work duties
Ability to multi-task and adapt to changing environments
Strong organizational skills, attention to detail, and ability to multitask are critical
Ability to deliver complex information while maintaining a positive client experience
Work well in a collaborative team environment
3+ years trading experience preferred
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Charles Schwab
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