Provide desktop support and technical assistance using strong interpersonal and customer service skills for medical providers, faculty, and staff by answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool.Install, troubleshoot/repair hardware and software per ITS standards and guidelines, including but not limited to standard applications, drivers, terminals, computers, printers, cabling, AV components and related software products.Analyze and provide hands-on support for simple to moderate inquiries. Determines appropriate technical group or vendor to resolve issues as needed.Effectively works with customers, Service Desk and Technical Services personnel.Form productive relationships with internal customers by listening, clarifying, and responding effectively.Maintain documentation for each incident or request, and escalates complex problems to the next level of support. Logs and tracks incidents/request via Service Now.Configure PC desktops and laptops using an enterprise imaging solution.Perform preventative maintenance.Perform school-based moves, adds, and changes as needed.Aid and train users on school technology.Front line support of Audio/Visual equipment including video conferencing, video capturing and other technologies.Assist with technical walkthroughs.Maintain and protect confidentiality with regard to all aspects of patient care and employee information.Other duties as required to meet organizational goals and objectives.Other related duties as assigned.