General information

Ref # 17849

Remote? No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Provide daily oversight of complete discounting and other contract funding / booking related activities. It is a process that will reverse a customer account record and associated. Flat cancellations are vital to correct technical contract errors, booking error and to also allow for dealer accommodations. Since discounting is an integral component to the origination of new contracts, timeliness and accuracy are critical to provide "Best in Class" service to dealers and customers. This position requires performance of sophisticated work with limited supervision and/or instruction, prioritize work, and manage multiple tasks simultaneously. Conduct analysis into trends and themes, mitigating potential operational risk, and producing reporting information. This position has a direct impact on our brand reputation, so it is critical to ensure proper due diligence is followed in complaint handling while ensuring regulatory compliance.

The Work Itself

• Timely review and audit new contracts for compliance with pricing / policy guidelines and state specific requirements.
• Lead the Business Units in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning, tools, and priorities.
• Communicates optimally and clearly on a daily, weekly, monthly basis with outside suppliers, customers and dealers to provide exceptional customer service regarding routine requests.
• Prepare and send acknowledgments letters to consumers regarding contract modifications.
• Demonstrates strong analytical and organizational skill set
• Demonstrates a high degree of personal accountability, passion, and execution
• Ability to work in a high-volume environment while achieving cycle time and accuracy requirements
• Maintain high levels of accuracy and attention to detail; in identifying any fraud or potentially fraudulent information.
• Work collaboratively with dealers, sales, and underwriting teams to resolve questions or deficiencies regarding contract packages.
• Respond to incoming e-mails regarding general program information or Team specific questions.
• Follow specific guidelines regarding debiting dealer’s bank accounts for the amount of the proceeds when either an agreement is not received or cannot be booked.
• Use company specific systems / databases to accurately record information received and to document status of funding. In addition, perform basic accounting functions related to dealer payments and corrections.
• Support various business and / or department level projects.
• Identify operational improvement opportunities; collaborate with peers and management to communicate improvement suggestions.
• Maintain strict confidentiality with applicant, dealer and company information.
• Perform various additional tasks as assigned by a manager which may or may not be included in the position duties and responsibilities.
• Display Ally core values and leadership proficiencies.

The Skills You Bring

Education and Experience: * High school diploma or GED is required. * College degree or equivalent combination of education and experience preferred. * Solid understanding in Windows and Internet-based environment required. Has good knowledge of Microsoft and mainframe applications. * Fundamental knowledge of automotive finance documentation including but not limited to finance contracts, title applications, bills of sale, vehicle invoices, and documentation for other products financed with the purchase of an automobile preferred.

Customer Experience * Two years customer service or professional office experience is required. * Experience in the financial services industry is preferred. * Willingness to work flexible hours (including weekends) as business needs require resulting in "outstanding" service to dealers and customers. * Consistently meet or exceed turnaround time goals. * Maintain acceptable attendance, punctuality and effective time management to ensure appropriate staffing to meet customer-based metrics * Motivated and self-driven. * Ability to work well as part of a team exhibit objectivity and be open minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, and aid others to succeed. * Strong verbal and oral communication skills-correct typing, ability to build grammatically accurate responses/comments without spelling errors.

Compliance / Integrity * Achieve desired results on internal compliance and quality assurance audits. * Complete work within Company policy and external regulatory guidelines

Productivity & Efficiency * Results driven. * Ability to work optimally in a team environment. * Consistently meets established productivity and turnaround time goals * Able to multitask. * Fast key entry/typing skills (minimum range of 35 - 50 wpm)

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

Emerging: 55000

Experienced: 67500

Expert: 80000

Incentive Compensation: This position is eligible to participate in our annual incentive plan