Description

Interested in Alexa or Fire TV? Do you want to build the next generation of diagnostic, troubleshooting, and self-healing systems? We are building Amazon’s Customer Service systems and you will design, build, and deploy software to support Amazon devices. We’re working hard, having fun, and making history; come join us!

Key job responsibilities

You look at technology challenges as an opportunity and you love:

• Solving difficult problems with elegant and practical code

• Helping define engineering best practices and providing technical mentorship to other members of the engineering team

• Being thoughtful for the customer and ensuring their needs come first

• Designing and building software for Alexa enabled devices, mobile clients, Amazon.com and backend cloud server systems

You're an awesome fit if you demonstrate...

• Industry-leading technical abilities showcasing a breadth and depth of technical knowledge

• The ability to build good working relationships within the team by communicating clearly both verbally and in writing

• Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems

• Effective technical leadership skills to improve technologies and infrastructure of the team

• Are curious trying new technologies, and passionate about innovating on behalf of customers

We use agile development strategies and want software engineering wizards who can thrive in a fast paced, high-energy work environment

A day in the life

• Take requirements and convert it to scalable design, execution plan, quality code deliverable to delight our customers

• Contribute to the full software development lifecycle, including scoping, design, code, testing, deployment and maintenance of the team's software

• Active in operational support and ensure that the root causes of operational issues are identified and resolved

• Build and maintaince software pipelines to deliver software solutions to Android devices

• Software Documentation - show how it is constructed, tested, and operated

• Actively mentor other development engineers

A day in the life

SDE role in team is focused on delivering value to customers incrementally. Day in the role includes but not limited to

• Contributing to work backwards plan or execution plan to deliver customer value

• Learn and be curious, find scalable ways to solve inefficiencies or software defects

• Collaborate on defining best customer experience

• Delivering quality design and code

• Reviewing peer's work to ensure high quality and providing feedback with empathy, while keeping standards high for quality

• Influencing team by improving any process inefficiency

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

About the team

Mayday ScreenSharing team currently supports around 40 different devices with screen sharing solution for effective troubleshooting session for customers with Technical Care associates. Team owns scalable and low maintenance micro services on AWS, as well as device client app for iOS, Android, Echo Shows, Fire TV and Tablet.

Team finds ways to keep code unified to reduce duplicate work between devices and is able to invest time in the innovation for customers instead. Team uses demos and knowledge sharing channels, to educate others, as well keep stakeholders informed.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve on behalf of our customers.

Inclusive Team Culture

Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities

Basic Qualifications

• 3+ years of non-internship professional software development experience

• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.