Retail Outreach Software Engineer

Austin,Texas,United States

Support and Service

Are you passionate about designing solutions that deliver amazing customer and employee experiences? Do you love the idea of solving a new business, technical problem every other day? Do you enjoy learning new and emerging technologies? Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for bringing everybody in. Apple Retail is seeking a hardworking professional to work with us on customer communications. Proven analytical and social skills with confirmed ability to code in a dynamic project development environment. The ideal candidate will perform detailed design and hands-on content development to support customer communications across multiple platforms. To be successful in this role, you will need to excel at working together with internal partners collaboratively while focusing on an exceptional customer experience to build the right customer outreach solution.

Description

The Retail Outreach Software Engineer creates and supports customer communications using Apache Velocity, java-based template engine. They write code for both new and enhancements to, email, SMS and push notification communications. They apply their knowledge of the software development lifecycle, testing methodologies, QA terminology and processes and provide support for existing applications through analysis and debugging. They participate in Agile Scrum ceremonies to recommend and review development. Additionally, the Software Engineer frequently interacts with technical leadership and provides technical guidance to senior business leaders and cross-functional project managers.

Minimum Qualifications

• 3+ years of relevant work experience related to software development with strong understanding of web services, API and software system design.

• Proficiency in at least one programming language such as Python or Java.

• General knowledge of full-stack web application technologies, preferably including the following: HTML, CSS, SASS, Javascript, Node.js and npm.

• Debugging and problem solving skills.

• Experience in database technologies.

Key Qualifications

Preferred Qualifications

• Laser-focused on the smallest details that are meaningful to our customers.

• Makes space to listen, learn, and amplify diverse perspectives and experiences.

• Actively seeks out opportunities to champion and celebrate inclusion and diversity.

• Able to analyze business requirements, brainstorm technology ideas and design/build efficient solutions.

• Experience using Splunk or similar.

• Experience with templating engines such as Apache Velocity, JSP, or PHP.

• Excellent written and oral communication skills on both technical and non-technical topics.

• Developing skills in CI/CD including internal CI/CD frameworks such as PIE, Rio and Jenkins.

• Passionate, inquisitive, and seeks to solve everyday problems in innovative ways.

• Upbeat, adaptable, and results oriented with a positive, can-do attitude.

• BA/BS computer related degree or combination of relevant work experience and education.

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .