Product Manager, Content Platforms

Austin,Texas,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital has an opening for a Product Manager to manage a subset of content management products and services that enable Apple content creators to build, edit, publish, & deliver amazing support experiences. Content managed across our Content Platforms is served to customers through different digital channels including our AppleCare Support website, which handles billions of visits from Apple customers globally. As a member of the Product team, you’ll identify, define, prioritize and measure the success of features that help us meet operational and customer experience goals. In this role you’ll be required to take a human-centric approach to problem-solving and product development, emphasizing empathy, collaboration, and experimentation. The position requires partnering with UX/UI and software engineering teams to design, develop, test, launch, and sustain software applications. The ideal candidate will have proven experience with diverse CMS architectures, product management, design thinking methodologies, Agile software development, and team leadership. Exceptional written and verbal communication skills are required, as well as an ability to present to cross-functional partners, peers, and senior executives/leadership.

Description

In this role you will identify new enhancement opportunities, define business and technical requirements, and partner with software engineering teams to develop, test, and execute plans. You will lead design and development efforts by conveying a vision to the team, outlining requirements in a product backlog, and prioritize it based on business value. This position requires you to perform traditional Product Owner responsibilities in a Scrum team, including writing user stories and acceptance criteria. You will dive deep into the data, becoming a subject matter authority in our key performance indicators. You will develop a solid understanding of the team’s existing technical implementations and operational processes, and use that knowledge combined with data-driven insights to create informed requirements for new customer-facing features, product enhancements, and improvements. You will establish strong working relationships with engineering teams, designers, and business partners across the company. It’s critical that you be able to effectively communicate technical concepts to both software developers and non-developers / business partners. You’ll need to plan and implement data-gathering activities to ensure the product is meeting customer and business needs. You are able to handle complex, sensitive and fast changing assignments. You will investigate, test, and deliver new technical solutions to help power self-solve opportunities for customers seeking resolution to an issue or seeking to learn more about their Apple products.

Minimum Qualifications

• B.S. or M.S. in Engineering or Computer Science or equivalent experience

• 6+ years of related experience with a Bachelor's degree, or 3+ years and a Master's degree

• Experience leading Agile/Scrum software development projects in a cross-functional environment

• Ability to establish a product vision and strategy for your product area, and build alignment across product teams, cross-functional partners, and leadership team

• Ability to drive product features through their entire creative cycle: ideation, specification, development, release, analysis, and iteration

• Experience performing qualitative and quantitative research to explore and validate feature ideas

• Experience partnering with product designers to create intuitive and easy-to-use interfaces

• Prior hands-on experience managing highly integrated product architectures, ideally for CMS ecosystems

• Ability to dive deep with engineers to make technical tradeoff decisions and summarize it all for non-technical stakeholders

• Ability to use data and metrics to back up assumptions, make recommendations, prioritize features and drive actions

• Ability to handle directional change and concurrently manage multiple priorities on the roadmap

• Experience diagnosing and debugging complex systems

• Experience working with global teams

• Ability to build consensus across a core team and multi-functional partners to align on features and product roadmap

Key Qualifications

Preferred Qualifications

• MBA

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.