Overview

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

401(k) – You become eligible to make personal contributions beginning the first of the month following 30

days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

The Operations Director position is responsible for direction and leadership of ABM construction operations for one of the most advanced semiconductor facilities in the World. The chosen candidate will play a pivotal role in fostering robust client relationships and ensuring seamless operational and financial performance. Key accountabilities include leading and developing a very large team, client relationship management across various stakeholders, quality in service delivery and constant service evolution. As a key member of the account leadership team, the Site Director requires excellent communication abilities, business acumen, and a deep understanding of dynamic contracts, vendor management and outsourcing as this role supports account and client initiatives that drive efficiencies and process improvements.

This role is based in Austin, TX. *RELOCATION ASSISTANCE is available

Service Delivery:

• Manage the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope.

• Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.

• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards.

• Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement.

• Ensure all account level KPI/SLA targets are achieved.

• Maintain adherence to all account governance processes

• Leverages ABM systems to delivery innovation and best practices to provide improved services aligned with the account plan, goals, and objectives.

• Advocates diversity and inclusion in the workplace.

• Complies with client specific and ABM accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

Client Relationships:

• Provides superior client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, ABM EHS program compliance and team safety performance.

• Deliver an exceptional quality of service to the client, as reflected by client feedback.

Financial Management:

• Manage the ABM Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.

• Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.

• Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.

• Complies with client specific and ABM accounting/contracting practices, policies and procedures.

Leadership/Team Management:

• Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.

• Provide excellent onboarding, training, and team building.

• Actively support an environment of teamwork, co-operation, performance excellence and personal success

• Participate in performance management and personal development planning for members of the team.

• Act as an ambassador for ABM, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

• Ensure team member compliance related to all assigned training (corporate and job function)

Requirements:

• Bi-lingual Korean/English is preferred.

• Understanding of Korean corporate culture is a plus.

• BA/BS degree or equivalent work experience in facilities management with management/technical emphasis.

• 10+ years of facilities experience in corporate, manufacturing, or industrial industries.

• Superior client and customer relationship management skills.

• Strategic thinker with strong implementation and change management understanding.

• Understanding of service level agreements, contract documents and routine accounting methods.

• Familiarity with and understanding of building systems (electrical/mechanical).

• Ability to multitask and work without direct supervision.

• Proficient in MS Office and CMMS systems.

• Strong organizational skills and collaborative management style needed.

• Superior financial skills and budgeting/forecasting experience is a requirement.

• Excellent communication, interpersonal and supervisory skills.

REQNUMBER: 81334

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.