Job Description

The Company: Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.

The Team: NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.NetSuite builds and deliver the world’s most complete business software suite, allowing our customers to run their entire business with a single system. We’re organized into small teams of full-stack developers that take complete ownership for their piece of our global solution. The best part? Frequent releases to our cloud mean your work can make an immediate impact.

What You’ll Do: Define, design, and implement network communications and solutions within a fast-paced, groundbreaking database/applications company. The IT Support Engineer will work with the NetSuite IT team to deliver real time 24x7 enterprise-wide technical support for internal customers. This includes, but is not limited to, user support of business applications, solving of technical problems, and acting as a liaison between customers and resolving groups.

• Maintain Support services used by the NetSuite Global Business Unit.

• Provide on-site support to internal customers.

• Interact with distributed team members to find solutions within an evolving environment.

• Support internal customers with incident requests and properly guide users to resources and solutions.

• Support high end DevOps users running on Non-Standard hardware (Windows – Mac – Linux).

• Reimage Windows laptops, hardware, and software provisioning.

• Gather relevant information from customers to address problems of limited scope or advance to next tier of support according to established Standard Operating Procedure.

What You’ll Bring: To be considered for a NetSuite IT Support Engineer position in the NetSuite GBU Cloud Operations organization, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs , either on your resume and/or by uploading additional documents such as a transcript.

• Have a Bachelor’s degree or equivalent experience in Computer Science or an equivalent science/engineering field

• Have no more than 12 months of professional full-time work experience in the technology field (excluding internships, research and/or teaching assistant roles, and military experience).

• Have graduated within 12 months of the start date.

• Have advanced computer hardware understanding.

• Possess IT Knowledge (basic networking, active directory, password management, office tools)

• Proficiency (i.e. able to complete a coding project with no assistance) in one or more of the following scripting languages:

• Automation Scripting, MS Shell Script, Python, HTML, CSS, JavaScript, Java, or other scripting language

• Have experience through coursework, projects, internships, and/or research with two or more of the following operating systems:

• Windows, Mac, Linux

• Reside in the United States and/or attending a university in the US.

• Able to obtain work authorization in the US in 2024.

Other Preferred Qualifications:

• Knowledge of Cloud Infrastructure (OCI , AWS, etc.).

• Confidence using Linux OS, Rest APIs, React.

• Experience with collaboration tools, such as Atlassian Suite, Confluence, Jira, Git or equivalent.

• Interact effectively with technical and non-technical resources.

• Quickly establish comfortable and effective working relationships and demonstrate good communication skills.

• Able to work independently, multi-task, and meet deadlines.

Career Level - IC2

Responsibilities

As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers. Solve common user problems such as'Email problems and functionality questions'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting'Remote network dial in access-PPP and Serial'PC configuration and network configuration'Oracle Base Image laptop support. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to improve efficiency. Gather relevant information from customers in order to address problems of limited scope or bring up to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $24.57 to $48.08 per hour; from $51,100 to $100,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer