Job Information
ePayPolicy Integration Specialist in Austin, Texas
ePayPolicy offers easier payment tools, built for insurance. ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliation. 6,500+ insurance companies trust ePayPolicy and our expert, live support team to handle their payments every day.
We’re based in Austin, TX, and have clients in all 50 US states and Canada. Founded in 2014, we have the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital.
Job Description
We’re looking for an Integration Specialist who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This role will be a key-player on our support staff and tasked with responding to customer inquiries lightning fast while being available at a moment’s notice when customers call for help.
Responsibilities and Duties:
Coordinates integration workflow for Welcome/Onboarding Steps and Implementation Team
Learn the platform, eventually becoming a SME for all new integration product configurations
Follow up on all emails and phone calls from customers regarding new or current integrations
Setting up new integrations for all ePayPolicy clients as well as answering questions and guiding clients’ developers on using ePayPolicy’s APIs to create custom integrations
Informing and educating other departments (Account Management, Sales, and Implementation Teams) about ePayPolicy’s integration options
Troubleshooting and resolving integration issues, including but not limited to, reading code for the integration, testing integration credentials to ensure that they are viable, making test API calls to a management system, and meeting with clients and partners to troubleshoot
Creating and reforming processes related to the set-up and troubleshooting of integrations
Updating documentation based on feature changes, new functionality, and issue discovery
Work closely with cross-functional partners (Dev & Product teams) to set up integrations and troubleshoot issues that cannot be handled by the Integrations team alone
Detailed problem-solving to identify complexities and advance ownership of processes and resolving issues
You may be a good fit if:
You have at least 2+ years of Customer Support experience at a SaaS company. Experience in the insurance payments industry and or payments is a plus
You have outstanding time management and organization skills
You're reliable, flexible, resourceful, and thrive while working autonomously
You're able to think on your feet and solve problems
You can prioritize tasks and incoming requests accordingly
You're very comfortable working in a fast-paced environment
You're able to pick up new concepts quickly and teach others
You're experienced working in a team environment and juggling multiple projects
Excellent communication skills both written and verbal required
Experience in coordinating groups with multiple calendars and schedules
Experience with APIs, JSON, XML, SQL and custom integrations
Experience in Google Suite, Google Docs, and Salesforce required
Familiarity using applications like Postman, Swagger UI, and GitHub a plus
Why ePayPolicy
Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Unlimited PTO
Hybrid in-office/remote schedule
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance and overall wellness
Fully-stocked kitchen; safety protocols in place for those that choose to work onsite
Free lunch stipend for those working onsite
Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
Huge opportunity for growth
ePayPolicy Hiring Practice
We value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
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