Job/Position DescriptionHuman Services Technician IVThe Human Services Technician IV (HST IV) performs advanced human services support for the Texas Youth Helpline and Texas Parent Helpline. Work involves providing information to clients or assisting staff in the delivery of social services. May plan, assign, and/or supervise the work of others. HST IV works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.This position will respond to helpline calls, chats and text messages on a 24/7 helpline. They will also assist with training new volunteers to properly handle and document contacts and referrals, be on-call to support TYH operation and provide coverage for staff and volunteers as needed. This position will also help locate new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database and other office duties as assigned.Essential Job FunctionsProvides specialized crisis intervention through telephone, text, and chat, information and referral services to runaways, troubled youth, parents, families, and other helpline contacts. (50%)Assist with overseeing volunteers and support them in answering incoming calls, texts, and chats. Assist the volunteer coordinator with monitoring new volunteers to use helpline computer software which documents client contacts, statistics, and referrals provided. (20%)Assist in locating new local, statewide, and national services for youth and families in addition to maintaining and updating the helpline resource database (20%)Serve on call, by answering staff/volunteers concerns and questions regarding client contacts or providing coverage for staff/volunteers who are unable to complete their assigned shifts. (5%)Perform other duties as assigned and required to maintain hotline operations. (5%)Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of resources and referrals appropriate to youth and parents,Knowledge of the issues facing runaway and troubled youth,Skill in establishing and maintaining effective working relationships,Skill in effective verbal and written communication,Skill in using computers and hotline software,Ability to document all helpline contacts and referrals,Ability to effectively communicate with other staff and managers Initial Screening CriteriaGraduation from high school or GED certificate.Additional Information5% Shift Differential will be added in addition to base salary for shifts that meet requirements (overnight and/or weekends)Applicants considered statewide in Texas. https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=610501 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.