Job/Position DescriptionHuman Services Spec IIThis Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need. It is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits. The Disaster Assistance Specialist II role is a demanding yet rewarding case management position. Work involves determining eligibility for grants under the ONA program, part of the Federal Assistance for Individuals and Households Program (IHP). Work includes:and#149;Reviewing and verifying case information.and#149;Issuing FEMA disaster assistance grants according to Federal and State guidelines.and#149;Responding to inquiries about disaster assistance grants across the state.Essential Job FunctionsCase Management and Compliance: Handles routine case management tasks, including determining eligibility and processing disaster assistance grants under FEMAand#146;s Individual and Households Program (IHP). Researches and analyzes information to ensure compliance with Federal and State guidelines.Inquiries and Assistance: Responds to statewide inquiries and requests for assistance using an automatic call distribution (ACD) system via the toll-free State Disaster Assistance Help Line.Interviews and Information Gathering: Conducts interviews with applicants, their authorized representatives, and third parties to gather and verify information.Payment and Documentation: Utilizes the Disaster Assistance Payment Program (DAPP) to check grant payment information and uses the National Emergency Management Information System (NEMIS) to document, update, and review case records.Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of: Federal and state guidelines relevant to the Individuals and Households Program (IHP). Skills:Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel. Abilities:Communicate effectively both verbally and in writing. Effectively manage time by prioritizing tasks. Initial Screening CriteriaHigh School graduate or equivalent.Experience with windows-based software preferred.One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.Additional InformationUpon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This position is eligible for State of Texas employee benefits. Learn more about benefits{target="blank"}.Candidates for positions with ONA must pass a FEMA background check. FEMAand#146;s suitability determination is required to issue credentials for access to data, records, and systems which requires U.S. citizenship. The job offer depends on receiving full suitability clearance from FEMA. This position requires working beyond normal work hours, including holidays and weekends. During periods of high-volume disaster response, the work schedule will extend to six days a week with 10-hour shi https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/jobprofile.cfm?szOrderID=614600 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.