Description

Job summary

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Amazon Business (AB) launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 9 countries worldwide (and growing), using experiences designed for desktop, mobile, to emerging smart-shelf technology. In 2021, Amazon Business reached $25 billion in sales, remaining one of Amazon’s fastest-growing segments. And we’re just getting started.

We are seeking a self-motivated, ownership-minded, and nimble Design Program Manager to be a force-multiplier for the Amazon Business UX Design operation team, amplifying our efforts and impact. You will be a key member of the team, with the freedom to experiment, improve, invent, and innovate on behalf of tens of millions of customers around the world. This position requires the ability to work quickly, while delivering high-quality outputs in a fast-paced and sometimes ambiguous environment. The ideal candidate possesses a strong understanding of UX processes, razor-sharp project management skills, and is adept at navigating a complex, multi-org technical environment, while focusing on advocating for the customer at all times.

Key job responsibilities

• Optimize the day to day operations of the UX team by creating and scaling mechanisms and removing obstacles, coordinating reviews with stakeholders and leadership, and communicating team status.

• Manage internal mechanisms for the UX team including Town Halls, Showcases, and Extended Leadership meetings.

• Implement repeatable processes and tools to help the team plan, prioritize, and drive multiple high-priority parallel projects.

• Facilitate team operations of the team including: strategic planning, up-leveling team member training and knowledge share, workflow and processes, and collaboration approaches.

• Standardize, socialize, and continuously improve our user-centered design process.

• Enable creative solutions by leveraging design acumen, high judgement, and knowledge of business and customer experience best practices.

• Promote a sense of transparency, visibility, and community among our team.

About the team

You’ll join a fun, growing team of UX practitioners who help each other develop and thrive. You will have a mentor and a manager that cares about you, your career, and your skills development. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.

Basic Qualifications

• 5+years in UX Design Project/Program Management and/or Design Ops experience in design organizations.

• Demonstrable history of influencing cross-functional stakeholders, partners, and senior executives.

• Experience operationalizing and maturing UX Design organizations within a complex and ambiguous corporate environment.

• Expertise in product UX design and development.

Preferred Qualifications

• Advanced knowledge of common design tools such as Figma, Asana etc.

• Knowledge of project management tools and methodologies (agile to waterfall)

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

• Strong written and presentation skills.

• Previous experience building programs that are sustainable and scalabale

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,800/year in our lowest geographic market up to $159,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.