[This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

[The Customer Service Representative works in the Enforcement Department of a state regulatory agency with 51 full-time employees. Works under the direction of the Enforcement Department Manager with moderate latitude for the use of initiative and independent judgment. Work requires frequent contact with the public, government officials, and agency staff. Must maintain a highly organized work environment. This position assists with customer inquiries regarding complaints, updates documentation and information using the VERSA data collection system. This position is not eligible as a work-from-home position.

[TSBPE offices are located adjacent to an industrial type of facility where plumbing exams are administered.

[Candidates selected for an interview may be required to complete an in-basket exercise to demonstrate the communication and customer service skills necessary to be successful in this position.

[Military Crosswalk information can be accessed at:

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[Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Essential Job Functions ]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}]{arial=""}

• Provide excellent, friendly, courteous and professional service to the public and agency employees.
• Provide telephone and written contact with consumers, licensees and Investigators.
• Prepare high volume special correspondence, reports, forms, mailings and copying.
• Provide support to the Enforcement Department by preparing, interpreting, and disseminating complex information via phone, email and in person, to agency staff, industry representatives, government officials, and other agency customers.
• Responsible for responding to daily inquiries; routing phone calls, mail, program files, and other related correspondence to the appropriate staff; and providing consultative assistance regarding law, rules, procedures, and the day-to-day operations of the Enforcement Department to both the public and licensees. Maintain strict deadlines for special correspondence and perform extensive research.
• Coordinate and maintain accurate record keeping, assist with the development of paper and digital filing systems.
• Perform computer data entry while accurately updating and maintaining files. May occasionally assist in opening and distributing daily mail. May occasionally serve as backup for the agency receptionist.
• Performs various other duties as assigned.