Job Information
Randstad US client support specialist in austin, Texas
client support specialist.
austin , texas
posted 2 days ago
job details
summary
$18.49 - $18.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4562206
job details
Our client is looking to fill several Hybrid Client Support positions on their Mortgage Servicing team. If you are a customer service professional with 2+ years of call center experience then please consider ing today to gain valuable experience with an established company in the financial services field!
salary: $18.49 - $18.5 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School
Responsibilities
HYBRID POSITION: Will be required to work onsite 1 day per week, but the other 4 days will be remote
Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller's tax issue
Leverage a communication “script” when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Activity documenting discussions of call and leverage internal tools for next level resolution needs
Meet personal/team qualitative and quantitative targets
The essential functions of this role include:
- working weekends
Skills
Financial Services
Call Center Support
Basic Computer Skills
Active Listening
Call Center
Follow-up
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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MW
mackenzie weathers
- zie.weathers@randstadusa.com
Randstad US
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