Overview

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

To assist in managing and directing of all Housekeeping and Laundry functions and staff, ensuring Omni standards are met in all areas by monitoring quality assurance.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage

• Associate Cafeteria with Daily Complementary Hot Meals

• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.

• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount

• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!

• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts

• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

• Assists Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed.

• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.

• Maintains open and clear communication with all departments and guests to ensure consistent service.

• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.

• Assist with staff scheduling, Kronos and payroll cost controls.

• Assists with interviewing, hiring, training new associates.

• Monitor Housekeeping inventories to ensure adequate levels are maintained.

• Report all maintenance issues through Synergy.

• Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc.

• Responsible for overseeing the Houseperson, ensuring that they are working appropriately with Guest Room Attendants (GRAs), and that they are completing all daily housemen duties/special projects.

• Overseeing the Laundry Department and all of its functions.

• Participates in energy conservation efforts.

• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.

• Eliminates waste of supplies.

• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.

• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

• Provides courteous, personalized Guest Service by responding promptly and efficiently to inquiries, requests and complaints, exhibiting hospitality while striving to exceed Guest expectations.

• Champions the Power of One/Omni culture.

Qualifications

• Previous Housekeeping supervisory experience in hospitality is required.

• College Degree preferred.

• Must be highly motivated and have the ability to Multi-task.

• Must be able to work independently.

• Ability and willingness to stand for an entire shift.

• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

• Works within the interior of hotel, with occasional travel around property with exposure to outside weather conditions.

• Working with cleaning supplies and exposure to hazardous chemicals.

  Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-Austin

Posted Date2 weeks ago(5/8/2024 9:35 AM)

Requisition ID 2024-109656

of Openings 1

Category (Portal Searching) Housekeeping