Job Location: Must be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Charlotte NC, or Bridgewater NJ

The Team You Will Join

Global Customer Service and Operations

The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding. Does this sound like you? Join us!

The Opportunity

The Business Procedures Consultant ensures base compensation in paid on time to brokers, general agents, and third-party entities. He or she will support compensation initiatives for new products and new compensation programs with a focus on continuous improvement, simplification, and risk reduction. The role works closely Implementation, Sales Support, Account Mangers, Product Design, technology, and other support organizations.

Business Procedures Consultant’s analyze and respond to broker inquiries, while reviewing and developing new compensation workflows which enhance efficiency and team capacity. The Business Procedures Consultant create and maintains procedures to support process and technology changes. The Business Procedures Consultant will be required to manage small projects, influence change, and make presentations in person and virtually to leaders, partners, and peers. This is an exciting opportunity to build relationships with internal operations, product design, and technology partners.

What You Need to Succeed (Required Qualifications)

· 5+ years of relevant business experience.

· Ability to thrive in a challenging environment, which is continuously evolving to meet market needs.

· Strong analytical, critical thinking, and organization skills.

· Effective written and verbal communication skills are required.

What Can Give You an Edge (Additional Skills)

• Strong working knowledge of the Group Benefits business and Group Broker compensation.

• Strong collaboration and teamwork skills.

• Thriving on continuously learning and change.

· Knowledge of the Cognos reporting tool, intermediate to advanced knowledge of Excel (Examples Pivot Table Skills, V-Lookups, etc.)

· Working knowledge of MS Word, PowerPoint, Outlook, SharePoint, Teams.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.