Registrar Specialist - 33422 University Staff

Description

University of Colorado Anschutz Medical Campus

Department: Office of the Registrar

Job Title: Registrar Specialist

Position # 00821618 – Requisition #33422

Job Summary:

Supervision Received:

Supervision Exercised:

Key Responsibilities :

Student Record Updates and Enrollment Processing 40%:

• Processes registrar forms (examples: Schedule Adjustment forms, Special Processing forms, Name and Record Update forms, Change of Record forms, Late Withdrawal forms, Leave of Absence forms, Intercampus Enrollment forms, grades) and thoroughly checks all forms for accuracy, appropriate signatures, and deadlines prior to taking action.

• Coordinates and processes batch enrollment requests in collaboration with the schools, colleges, and programs, and corrects errors with support and consultation from Registrar leadership, ensuring all overrides and corrections are thoroughly documented.

• Validates student records for accuracy in the areas of enrollment, tuition classification, and/or program/plan configuration, leveraging applicable research and reporting tools.

• Assists with duplicate record resolution.

Customer Service 25%:

• Answers calls in the Registrar phone queue.

• Provides in-person customer service for student walk-ins.

• Helps manage and respond to emails in the Registrar email inbox, working collaboratively with Registrar colleagues to coordinate efforts and expectations.

• Provides excellent and timely customer service in all transactions, whether by phone, email, in-person, MS Teams, Zoom, etc.

Transcript Orders, Enrollment Verifications, and Degree Verifications 20%:

• Resolves open transcript orders in the transcript ordering platform.

• Creates and maintains detailed documentation of transcript orders, procedures, and communications for record-keeping and audit trail purposes.

• Processes enrollment verifications, deferment requests, and degree verifications by phone, email, in person, and through the Student Clearinghouse, while adhering to FERPA regulations and service level agreement timelines.

Administrative Support 15%:

• Uploads and indexes forms and documentation into the document imaging system to substantiate all student record updates and ensure the institution is complying with both professional and institutional accreditation standards, university policies, and state and federal regulations.

• Provides as-needed data entry and record validation support for residency/tuition classification processes, academic catalog, and graduation processing, and curriculum offerings to ensure accuracy.

• Uses reporting/query tools for proactive outreach for the collection of missing grades and/or other data needs.

• Adheres to university policies, academic regulations, and data privacy standards in the handling of student academic records.

• Collaborates with the CU Denver Registrar's Office, CU system staff, and staff at CU Boulder and UCCS to coordinate processes that utilize shared software or business-processes, paying special attention to inseparable components between CU Anschutz and CU Denver.

• Perform other Registrar Office duties may be assigned as appropriate to the level of position.

Work Location:

Hybrid

Why Join Us:

Diversity and Equity:

Qualifications:

Minimum Qualifications:

Substitution

Applicants must meet minimum qualifications at the time of hire

Preferred Qualifications:

• Prior experience working in a Registrar's Office.

• Prior experience working with PeopleSoft Campus Solutions or other student information software.

• Experience maintaining confidential records.

• Data entry experience.

Competencies/Knowledge, Skills, and Abilities:

• Ability to communicate effectively in a professional environment, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Commitment to outstanding customer service.

• Attention to detail and ability to review own work for accuracy.

• Capacity for critical thinking and problem-solving.

• Strong organizational skills and the ability to handle multiple initiatives simultaneously.

• Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.

• Commitment to student service and success.

How to Apply:

Screening of Applications Begins:

July 25, 2024

Anticipated Pay Range:

$45,017 $55,100.

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

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The Registrar Specialist serves as the first point of contact for the Office of the Registrar. This position is responsible for managing and verifying student records, facilitating accurate and efficient registration processes, providing outstanding customer service through email, phone, and in-person interactions, and ensuring compliance with academic policies, deadlines, and state and federal regulations. Examples of work performed include evaluation and processing of registration forms, batch enrollment, enrollment and degree verification, basic troubleshooting of the registration and grading processes within the faculty and student portals, maintaining the transcript ordering platform and resolving open transcript orders, processing name and record updates, assisting with resolution of duplicate records, processing leaves of absence and university withdrawals, processing, uploading, and indexing documents into the document imaging system workflow to maintain accurate records for all changes made to student records, and providing applicable student, staff, and faculty resource information, including training staff on records and registration processes, to ensure complete customer service. Reports to the Senior Associate Registrar None

– this role is eligible for a hybrid schedule and as needed for in-person meetings.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=https://www.cu.edu/employee-services/benefits-wellness) .

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

A bachelor's degree from an accredited institution of higher education is required. : A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

For full consideration, please submit the following document(s): 1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position 2. Curriculum vitae / Resume 3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to: Mercy Booth, Mercy.booth@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=Mercy.booth@cuanschutz.edu)

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by . Those who do not apply by this date may or may not be considered.

The starting salary range for this position has been established as to The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=http://www.cu.edu/node/153125)

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=hr.adacoordinator@cuanschutz.edu) ​.

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) .

Application Materials Required: Cover Letter, Resume/CV, List of References : Academic Services : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20574 - VCSSLS-AVCSEOC-Registrar Admin : Full-time : Jul 10, 2024 : Ongoing Posting Contact Name: Mercy Booth Posting Contact Email: Mercy.booth@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=5421867&targetURL=Mercy.booth@cuanschutz.edu) Position Number: 00821618jeid-6eccf6299a50d74c86621bef44a529d9

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.