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Job ID88182

LocationAurora, Colorado

Full/Part TimeFull-Time

Regular/TemporaryRegular

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Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

The Guest Relations Lead provides high level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Children's Hospital Colorado (CHCO) facilities.The Guest Relations Lead facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location. The Guest Relations Associate Lead provides support to the Guest Relations Associates.

Additional Information

Department Name: Visitor Management Job Status:Full time, 36 hours per week Shift: Thursday, Friday and Saturday, 8am to 8:30pm, in person.

Qualifications

Education: High School Diploma or Equivalent Experience: Three years of administrative or clerical experience in a customer service environment. Equivalency: Associate or bachelor's degree may substitute for the required experience on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE No direct patient care.

ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. 1.Facilitates new team member onboarding and training. Provides coaching and assists in investigating concerns. 2.Provides customer service support and assistance to patients, families, visitors and internal team members. 3.Utilizes the Visitor Management System to verify visitor status and creates visitor badges. Supports visitor exception processes and documentation, acts as point of contact for units when visitor access issues arise. 4.Acts as first point of contact for de-escalations involving patients and families, engages additional resources as needed. Responds to concerns and questions that come through the visitor management phone line. 5.Performs secondary screening which includes understanding illness of caregiver r patient, engages clinic resource to determine next steps, manages patient mask exemption process and documentation, notifies EVS for terminal room cleaning as needed 6.Assists supervisor in ongoing training opportunities. Assists supervisor with scheduling or coverage for scheduled PTO, call-outs, breaks or lunches. 7.Ensures every visitor completes mandatory health screening and is cleared to continue to proceed through facility; records health screening for all visitors in Visitor Management System. 8.Verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable. 9.Supports patient safety by adhering to and enforcing all infection control