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Job ID87746

LocationAurora, Colorado

Full/Part TimeFull-Time

Regular/TemporaryRegular

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Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

The Guest Relations Associate provides high level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to Children's Hospital Colorado (CHCO) facilities.The Guest Relations Associate facilitates the Patient-Family Experience across the enterprise and is responsible for ensuring that visitors to the hospital are pre-approved and guided to the appropriate location.Duties may include, but are not limited to, greeting and directing patients and families to their destination; utilizing the Visitor Management System to verify visitor status and generate visitor badges; accessing Epic to confirm visitor authorization; and de-escalating difficult situations with patients, families, and visitors. This position also maintains the orderly, professional, efficient operation of the hospital's Visitor Management Program under minimal supervision.

Additional Information

Department Name: Visitor Management Job Status: Flex Shift: ariable shift- could work any shift depending on business needs. Monday- Saturday 5:30a-8:00pm. It is required that you are able to travel, North Campus in Broomfield and South Campus in Highlands Ranch. . to North Campus in Broomfield and South Campus in Highlands Ranch. Yes, weekends are required! In person.

Qualifications

Education: High School Diploma or Equivalent Experience: One year of administrative/clerical experience in a customer service environment. Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Ensures every visitor completes mandatory health screening and is cleared to continue to proceed th ough facility; records health screening for all visitors in Visitor Management System. Utilizes the Visitor Management System to verify visitor status and create visitor badges as appropriate. Serves as an ambassador for CHCO by providing high level customer service support and assistance to patients, families, visitors and internal team members. Models respect, courtesy, and professionalism at all times. Adheres to and enforces expectations regarding visitors to the hospital as outlined in the Visitor Access Policy and Procedures document; verifies authorized visitors in the medical record system (Epic) and begins patient registration process as applicable. Provides first level de-escalation of difficult situations with patients,... For full info follow application link.