About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provides direction to a team that provides front line monitoring and customer support for the Managed Security Services portfolio. Provide combined Tier 1, 2 and 3 support for the Managed Services product and customer impacting issues. Ensure health, stability, and availability of the MSS platform. provide all incident response and triage functions, chronic identification, analysis and repair to the MSS platforms.

The Main Responsibilities

• Provides incident response and triage for issues encountered on MSS platform

• Responds to customer inquires, outage, repair and escalation support

• Provides a 24x7x365 operational support globally

• Establishes critical stakeholder relationships with key internal and customer groups

• Builds a high performance team. Setting goals, holds reports accountable, develops direct reports to make decisions and take action

What We Look For in a Candidate

• BS or equivalent of 10 years plus in Network Security or Information Technology

• Strong ability to present to executive internal and external teams

• Creation of processes from scratch and process improvements

• Mush have strong system knowledge in UNIX,LINUX, Windows, Fortinet, Radware, Splunk and Arbor

• How to interrupt network attack signatures, suspicious log messages, and how to harden systems

• Understanding of IP protocols including routing with OSPF and BGP

• Networking concepts including map the nodes of a network, define and describe TCP, IP, ICMP and UDP protocols

• Knowledge of forensic techniques, preserve digital evidence, and perform basic network forensic investigations

• Knowledge of emerging threats, how to triage, locate information on advanced Network security

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128310 - $171080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$135060 - $180080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$141820 - $189090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$148570 - $198090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 334894

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Application Deadline

09/26/2024