Front Office Informatics Specialist

Work Location: Augusta University Medical Center

Req Number: 35222

Department Name: 6006 Nursing Informatics

Shift: Day

Position Status: Full Time

Employment Status: Regular

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Position Description

The Informatics Specialist is a professional who is under the direction of the Manager of Clinical Informatics. This role is to provide informatics services to Directors, Managers, and staff. Participates in the assessment of needs pertaining to practice management / clinical information systems, including hardware, software, staff development and management support specific to front office operations. Provides content expertise that supports front office teams. Informaticians transform health care by analyzing, designing, implementing, and evaluating information and communication systems that enhance operational efficiencies, improve patient scheduling and registration experiences and improved patient portal experiences. In collaboration with operational leaders, this role is responsible for the design, development, and implementation of the front office operations plans. Provides leadership and change management methodologies to advance the operations team utilization of informatics. Oversees end user optimization and efficiency, embeds evidence based, and analytics model to ensure patient outcomes and improve front office performance. Works with members of the information technology departments, Directors, Managers, super-users, clinical departments and other WHS personnel to accomplish strategic goals.

Position Requirements

Associates's degree. Minimum 5 years health-care management experience (7 years if Assoc Degree.Ability to read, write and speak the English language.Strong customer service skills. Proficient in the use of Internet browsers and Microsoft Office products. Excellent verbal and written communication skills. Must be organized and have the ability to analyze and trouble shoot problems. This individual must have good interpersonal skills and be able to work as part of a team. Ability to multi-task is essential, as is the ability to function in stressful and emergency situations. Strong detail orientation and time management skills are required. Knowledge of clinical practice operations and clinical workflow in a office setting are necessary. Epic certification within 1 year of hire.

Preferred Requirements

No Data

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.