Overview

In this role, you will be responsible for monitoring, maintaining, and testing Physical Access Control, CCTV, PSIM, and Integrated Electronic Systems. This position is maintained at a single work location in the Augusta, GA area. Candidates must be flexible in schedule, neat in appearance, and able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Responsibilities

• Manage physical security system support to meet service level agreements.

• Analyze physical security system performance and recommend improvements.

• Resolve complex system issues for physical security systems and networks.

• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed.

• Communicate with customers, manufacturers, vendors, and technical specialists.

• Train system users and other system support personnel as needed.

• Analyze and modify preventive maintenance checklists for system changes.

• Troubleshoot system performance issues and implement corrective actions.

• Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.

• Organize and prepare detailed documentation of system performance, including service request records, and analysis.

• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.

• Implementation of Server and Workstation patching and STIG remediation

• Perform all duties with minimal direct supervision.

Qualifications

• Please note that in pursuant to a government contract, this specific position requires U.S. Citizenship and an active TS/SCI

• Education: Computer Science, Engineering Degree or a Related Technical Discipline

• Bachelor's Degree and 0-2 Years of progressive experience or

• Associate degree and 4-6 Years of progressive experience or

• HS Diploma or Equivalent and 6-8 Years of progressive experience

• Requires system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, and implementing new workstations, and system extensions.

• Requires 2 + years of experience programming/administrating Physical Access Control Systems.

• Requires previous experience in effectively managing teams of 2 -10 employees.

• Requires an understanding of Windows patching and vulnerability remediation.

• Requires advanced knowledge of Windows active directory hierarchy and implementation.

• Requires basic knowledge of large-scale networking, VLANS, and routing.

• Requires reliable attendance at customer site during work hours required by customer.

• Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.

• Requires minimal travel.

• Requires a minimum of Security + Certification, CASP, or CISSP certification preferred.

• Strong oral, written, and presentation skills.

• Demonstrated background working with multidisciplinary teams.

• Demonstrated time management and organization skills to meet deadlines and quality objectives.

• Strong MS Excel, Word, and PowerPoint skills.

Desired / Advantageous Qualifications:

• Certification\Experience in CCure 9000 Access Control System.

• Certification\Experience in AMAG Access Control System.

• Certification\Experience in BOSCH BVMS.

• Microsoft SQL Server Query writing and management experience.

• Experience troubleshooting and maintaining Microsoft Server (2012,2016).

• Install and load system operating software.

• Experience programming/administrating Access Control Systems of any type.

• Experience with installation, troubleshooting, and testing of security electronics equipment.

Abilities:

• Exposure to computer screens for an extended period of time.

• Sitting for extended periods of time.

• Reach by extending hands or arms in any direction.

• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

• Listen to and understand information and ideas presented through spoken words and sentences.

• Communicate information and ideas in speaking so others will understand.

• Read and understand information and ideas presented in writing.

• Apply general rules to specific problems to produce answers that make sense.

• Identify and understand the speech of another person.