Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Military OneSource is a comprehensive support service provided by the U.S. Department of Defense. It’s designed to offer a wide range of resources and confidential help to service members and their families. This role will be responsible for providing behavioral health/non-medical, short-term, solution focused consultation directly to service and family members. Services are provided virtually (phone, video, chat). Services include brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate) and follow up as indicated.

The operating hours will be 8:00am to 12:00am, seven days a week. All employees will be required to work at least one weekend day, once per month.

If you are licensed in Georgia, you’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide appropriate type of service based on member’s presentation, clinical history and needs and accurately differentiate between NMC and Military medical services

• Formulate accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries

• Maintain appropriate confidentiality according to DoD standards

• Manage duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol

• Participate in staff meetings, case consultations, and training opportunities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master’s Degree in psychology, social work, marriage/family therapy or counseling or related mental health field.

• Current, valid, unrestricted counseling license/certification in the state of Georgia, which that grants the authority to provide counseling services as an independent practitioner in their respective fields, such as LP, LMFT, LICSW, LPC, LCSW, LPCC, LPC

• 2+ years of experience, post-licensure, that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a social work, psychology, marriage/family therapy, or counseling major.

• Experience using various computer applications and move through computer screens while talking with members

• Speak fluent English and Spanish

• Access to high-speed internet from home

• Dedicated, distraction-free space in home for home office

• All employees will be required to work at least one weekend day/night, once per month.

• If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance as a condition of your employment

• Must be a U.S. citizen

Preferred Qualifications:

• Veteran/military retiree, wounded warrior, and/or military spouse

• Experience working with and/or for military communities

• Employee assistance program (EAP) experience

• Ability to build rapport, assess and address risk, and develop goals with service members and their families in a telephonic, video or digital modality

• Ability to work with a culturally and geographically diverse population

• Able to address a variety of problems and issues as presented by callers

• Ability to work flexibly and creatively with other professional team members

• Solid written, verbal and interpersonal skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.