Date Posted:

2024-08-18

Country:

New Zealand

Location:

LOC8006:Suite 2.2, 72 Dominion Road Mount Eden Auckland 1024 New Zealand

Come and join OTIS today and be part of the Forbes 2022 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

OTIS is looking for a talented Senior Service Field Coordinator. This is a permanent role based in our Auckland office.

About You

This is an integral role in which you would be reporting to the National Service Operations Manager and managing the logistics of Lift Maintenance schedules and callbacks. You will also raise purchase orders (POs), invoicing, appointment setting, and logistics coordination.

• Report to the National Service Operations Manager

• Permanent role

• Attractive base pay and quarterly Service incentive

• Based in Mt. Eden, Auckland

Your Key Responsibilities

• Organize the maintenance schedule for jobs and call-back times and provide this to the Service Operations Manager so they can advise their Field employees and organize their work schedule.

• Communicate and liaise with customers regarding access to work sites for call-outs and repair works.

• On a roster basis, stand-by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate when necessary; this includes attending to callbacks as requested and on weekends.

• Manage customer communication regarding call-outs and repairs.

• Plan and Manage the Technicians' daily workloads and schedules to meet customer expectations and company targets.

• Manage the technicians' licenses, security apps, and certifications to ensure all details are up-to-date and current.

• Raise purchase orders (POs), invoicing, appointment setting, and logistics coordination for Field teams.

• Analyse, present, and advise the Service Managers (using data from NGS & NGMM) of variations, trends, and ongoing behavior patterns.

• Assist the Service Manager with Annual Surveys and Audits as required, including validating quality of service/maintenance/repair.

• Maintain and work on the Quality System, including procedures and manuals.

What YOU Will Need To Be Successful

• Have a Bachelor’s degree in Construction, Engineering, Building Management or any relevant field.

• Experience within a high-risk industry (construction, lifts, buildings), with preferably two (2) years of experience in the elevator and escalator industry.

• Excellent verbal and written communication skills and possess strong stakeholder management abilities.

• Have the capability to interact effectively with employees at all levels (Field and Non-Field)

• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

• Possess good time management skills and organizational abilities.

• Is highly organized, structured, and able to deal with multiple tasks and competing priorities.

• Eye for details and is results-driven.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.