Description:

Job Description:

Work in an IT Service Center and Field support environment. Using established processes, perform software and hardware break/fix. Helping customers via phone, in person and remotely. Work with Service Level Attainment goals, maintaining efficient analysis and repair. Occasional travel to different local sites. Position potentially requires a lot of walking.

Role Responsibilities:

o The primary role for this position will be to perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.

o Performs hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.

o Performs thorough documentation of all service activities.

o Perform analysis and restore or repair customer asset usability in a fast paced environment, using multi-tasking abilities.

Qualifications:

• A+ Certification required, Net+ Certification recommended

• Experience troubleshooting basic networking issues

• Have excellent written and verbal communication skills

• Demonstrate good customer service skills

• Ability to work independently and manage time to complete tasks

• Possess a valid driver’s license with reliable transportation

• Advanced hands-on experience troubleshooting & repairing client hardware.

• Possess strong communication skills; both verbal and written.

• 3+ years of relevant experience or equivalent combination of education and work experience.

• Be able to lift 50 lbs.

• Pass security

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.